About

Introduction

ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise.

UiPath provides two integrations to enable two-way automation between UiPath and ServiceNow, the ServiceNow Activities Package and the UiPath Add-in for ServiceNow.

UiPath Add-in for ServiceNow

Using the Orchestrator APIs, the UiPath Add-in for ServiceNow (aka UiPath spoke) enables the inbound automation from ServiceNow to UiPath. This inbound automation support gives you the ability to start/stop jobs and create, retrieve, and edit your UiPath robots, all from within your ServiceNow instance

For more information and to get started, see UiPath spoke in the ServiceNow documentation.

ServiceNow Activities Package

Using the ServiceNow API, the activities give your UiPath robot(s) the ability to manage your records (get, update, insert, and delete).

The Quickstart guide provides step-by-step instructions to help you create working samples of the different activities so that you can verify the connection to your ServiceNow instance and get familiar with the input/output properties.

To learn more about the ServiceNow activities, see the Integrations page for a complete activity list and links to the activity detail pages.

How It Works

To enable the outbound automation between UiPath and ServiceNow, the activities establish an authenticated connection to the ServiceNow API via the ServiceNow Add-in.

After the connection is established, the other ServiceNow activities send requests to the applicable ServiceNow API operation(s) using the parameters you enter in the activities' input properties. If the requests are successful, the activities return the response values to the output property variables.