支持

本页详细介绍在安装时和使用产品时从何处查找相关信息，以报告错误或排除问题。

Diagnostic Tool

注意：诊断工具仅在安装应用程序（文档的步骤 5）后才能工作。请将此报告添加到支持票证中。

我们提供了一个诊断工具，可帮助您检查 AI Fabric 运行状况并识别安装中的问题。 要执行此诊断，只需连接到 AI Fabric 主机并运行以下命令：

bash <(curl https://raw.githubusercontent.com/UiPath/ai-customer-scripts/master/platform/generate-report.sh)

对于离线模式，如果您无法从计算机本身访问上方的 url，请创建新文件 generate-report.sh，复制并粘贴上面的文件，然后执行以下命令：

bash generate-report.sh

这将生成文件 aifabric-diagnostics-latest.log（下面的示例），其中包含有关不同 AI Fabric 服务状态的报告。如果 AI Fabric 计算机上确实打开了正确的端口，请尝试上传文件和 ML 包，这将显示有关您的证书和 GPU 状态的信息。

Fetching Core Services Status
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100   867    0   867    0     0   3454      0 --:--:-- --:--:-- --:--:--  3468
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100   862    0   862    0     0   3747      0 --:--:-- --:--:-- --:--:--  3747
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100   470    0   470    0     0  13055      0 --:--:-- --:--:-- --:--:-- 13055
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100   569    0   569    0     0  14589      0 --:--:-- --:--:-- --:--:-- 14973
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100   444    0   444    0     0  12333      0 --:--:-- --:--:-- --:--:-- 12333
Starting Orchestrator Connection Check
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100   492  100   492    0     0   5857      0 --:--:-- --:--:-- --:--:--  5927
Successfully received response from orchestrator: HTTP/2 200
cache-control: no-store, must-revalidate, no-cache, max-age=0
content-type: application/json; charset=utf-8
x-correlation-id: 655adc9a-df94-47b3-8a35-40ffed513acc
api-supported-versions: 10.0
x-content-type-options: nosniff
x-frame-options: DENY
strict-transport-security: max-age=31536000; includeSubDomains
server:
date: Tue, 08 Dec 2020 14:28:24 GMT
content-length: 492
{"keys":[{"alg":"RS256","e":"AQAB","kid":"BA16
...
Checking aifabric ports availability in the Cluster
aif.snvenkat1.xyz (52.178.221.160:31390) open
aif.snvenkat1.xyz (52.178.221.160:31443) open
aif.snvenkat1.xyz (52.178.221.160:6443) open
Open
Fetching Certificate Details from Orchstrator and AIFabric
depth=0 CN = aifabricqaorchtest.northeurope.cloudapp.azure.com
verify error:num=20:unable to get local issuer certificate
verify return:1
depth=0 CN = aifabricqaorchtest.northeurope.cloudapp.azure.com
verify error:num=21:unable to verify the first certificate
verify return:1
DONE
depth=2 C = US, ST = New Jersey, L = Jersey City, O = The USERTRUST Network, CN = USERTrust RSA Certification Authority
verify return:1
depth=1 C = AT, O = ZeroSSL, CN = ZeroSSL RSA Domain Secure Site CA
verify return:1
depth=0 CN = aif.snvenkat1.xyz
verify return:1
DONE
Check if GPU is installed in the Cluster!!
Node: dm-onebox
GPU Capacity : 1
GPU Node Found!
-----Analysis Start
Core Services Status:
Deployer : "UP"
Trainer : "UP"
PkgManagaer : "UP"
Helper : "UP"
AppManager : "UP"
RabbitMQ : "UP"
AIFabric Ports Status:
AIFabric Port (31390)   : Open
Storage Port (31443)    : Open
Kubernetes Port (6443)  : Open
Databases Health:
Deployer DB : "UP"
Trainer DB : "UP"
Helper DB : "UP"
PkgManager DB : "UP"
AppManager DB : "UP"
DockerRegistry Health:
Deployer Registry   : "UP"
Trainer Registry    : "UP"
Orchestrator Connection Status:
Orchestrator connection is Healthy!
Certificates Check:
Your orchestrator certificate is valid for following IP/Hosts, please make sure it matches the host/IP you are using in AIFabric Setup.
DNS:aifabricqaorchtest.northeurope.cloudapp.azure.com
Expiry Date of the Orchestrator Certificate : Jul 22 12:11:30 2021 GMT
Your AIFabric Ingress Host certificate is valid for following IP/Hosts, please make sure it matches the host/IP you are using for AIFabric Setup in Orchestrator
DNS:aif.snvenkat1.xyz
Expiry Date of the AIFabric Certificate : Dec 24 23:59:59 2020 GMT
Storage Checks:
1. Object Storage - File Upload Test Successful
2. Object Storage - File Deletion Test Successful
GPU Drivers Check:
GPU Available and Working Fine. Total no of nodes with GPU - 1
-----Analysis End
**Report Generated on Tue Dec  8 14:28:31 UTC 2020

支持捆绑包

注意：安装基础架构（文档的步骤 4）后即可使用支持捆绑包。请将此捆绑包添加到支持票证中。

在线

导航至管理用户界面 (<machine-ip>:8800)，然后单击顶部导航栏上的“故障排除”。单击按钮以生成新的支持捆绑包，然后下载该捆绑包。

联系 UiPath 支持团队，他们将能够使用提供的捆绑包解决您的问题。

如果出于某种原因无法从管理控制台创建支持捆绑包，请从 Linux 终端使用以下命令创建支持捆绑包：

curl https://krew.sh/support-bundle | bash
kubectl support-bundle https://kots.io

离线

在计算机上创建 specs.yaml 文件，如下所示：

apiVersion: troubleshoot.replicated.com/v1beta1
kind: Collector
metadata:
  name: collector-sample
spec:
  collectors:
    - clusterInfo: {}
    - clusterResources: {}
    - ceph: {}
    - exec:
        args:
          - "-U"
          - kotsadm
        collectorName: kotsadm-postgres-db
        command:
          - pg_dump
        containerName: kotsadm-postgres
        name: kots/admin_console
        selector:
          - app=kotsadm-postgres
        timeout: 10s
    - logs:
        collectorName: kotsadm-postgres-db
        name: kots/admin_console
        selector:
          - app=kotsadm-postgres 
    - logs:
        collectorName: kotsadm-api
        name: kots/admin_console
        selector:
          - app=kotsadm-api
    - logs:
        collectorName: kotsadm-operator
        name: kots/admin_console
        selector:
          - app=kotsadm-operator
    - logs:
        collectorName: kotsadm
        name: kots/admin_console
        selector:
          - app=kotsadm
    - logs:
        collectorName: kurl-proxy-kotsadm
        name: kots/admin_console
        selector:
          - app=kurl-proxy-kotsadm
    - secret:
        collectorName: kotsadm-replicated-registry
        includeValue: false
        key: .dockerconfigjson
        name: kotsadm-replicated-registry
    - logs:
        collectorName: rook-ceph-agent
        selector:
          - app=rook-ceph-agent
        namespace: rook-ceph
        name: kots/rook
    - logs:
        collectorName: rook-ceph-mgr
        selector:
          - app=rook-ceph-mgr
        namespace: rook-ceph
        name: kots/rook
    - logs:
        collectorName: rook-ceph-mon
        selector:
          - app=rook-ceph-mon
        namespace: rook-ceph
        name: kots/rook
    - logs:
        collectorName: rook-ceph-operator
        selector:
          - app=rook-ceph-operator
        namespace: rook-ceph
        name: kots/rook
    - logs:
        collectorName: rook-ceph-osd
        selector:
          - app=rook-ceph-osd
        namespace: rook-ceph
        name: kots/rook
    - logs:
        collectorName: rook-ceph-osd-prepare
        selector:
          - app=rook-ceph-osd-prepare
        namespace: rook-ceph
        name: kots/rook
    - logs:
        collectorName: rook-ceph-rgw
        selector:
          - app=rook-ceph-rgw
        namespace: rook-ceph
        name: kots/rook
    - logs:
        collectorName: rook-discover
        selector:
          - app=rook-discover
        namespace: rook-ceph
        name: kots/rook

然后运行以下命令：

kubectl support-bundle /path/to/spec.yaml

联系 UiPath 支持团队，他们将能够使用提供的捆绑包解决您的问题。

Data Manager

报告 Data Manager 问题时，请包含生成的日志。要检索生成的日志，请执行以下操作：

• 单击 Data Manager 右上角的问号。系统将显示“Data Manager”帮助菜单。
• 在“错误报告”部分中，单击“收集最近日志以进行错误报告”。系统将显示“最近的日志”窗口。

OCR 引擎

报告 UiPath 或 OmniPage OCR 问题时，请包含生成的日志。要检索生成的日志，请执行以下操作：

• 运行 docker ps -a 命令。
• 复制包含的 ID，然后运行 docker logs [container_id] 命令。