Campos gerais

A final piece of data that is extracted using Communications Mining™ is the General field. General fields are data points within the communication which are not associated with any label, for example a policy number. When no extraction has been found and you need to learn something about your communication, you fall back to general fields. For example, you may have an AccountNumber general field trained, and when you get a communication with no label extractions predicted, you still might look for the AccountNumber so that your automation can send it to the right team to process manually.

Observação: na maioria dos casos, todos os dados de que você precisa devem estar dentro de uma extração. Se você tiver que se referir a um campo de extração e a um campo geral, isso pode indicar que você precisa resolver um problema com sua taxonomia.