Setup and installation troubleshooting

Diagnose and fix Delegate setup and installation issues: missing application context, website access errors, undetected browser extensions, and sign-in failures.

Delegate doesn't see my applications

Cause 1: Screen Context is set to None.
Solution 1: Set it to something other than None, from the screen icon next to the chatbox.

Cause 2: On Windows, the screen-recording or UI automation permission wasn't accepted.
Solution 2:

1. Accept the permission.
2. Restart Delegate.

Cause 3: On macOS, the screen recording or accessibility permission wasn't granted.
Solution 3:

1. Grant it from Settings → Permissions.
2. Restart Delegate.

Delegate says it can't access a website

Cause 1: No internet connection.
Solution 1: Check your connection.

Cause 2: A corporate network is blocking AI services.
Solution 2: Ask your IT department if you suspect this.

Cause 3: The issue is specific to one site.
Solution 3: Try a different website to isolate it.

The browser extension isn't detected

Cause 1: The extension isn't installed or enabled.
Solution 1: Confirm it's installed and enabled. On Chrome, check chrome://extensions.

Cause 2: The browser hasn't picked it up yet.
Solution 2: Restart your browser after installing it.

I can't sign in

Cause 1: Your account credentials are wrong.
Solution 1: Verify your UiPath account credentials.

Cause 2: Your organization uses SSO.
Solution 2: Make sure you're on the corporate network or VPN.

Cause 3: The wrong tenant is selected.
Solution 3: Confirm the correct tenant is selected.