Getting support

What to gather before contacting UiPath Support for Delegate: product version, session ID, session transcript, working file paths, and the exported log bundle.

If you need to contact UiPath Support, these things help them help you faster — you can retrieve each yourself.

To get	Do this
Product version	Settings > General > About > Version
Session ID	Ask the agent: "Provide the session ID for this session that is server-side visible." It returns a GUID — a different GUID from the Project ID.
Session transcript	In the conversation, open the dropdown at top center and select Export as markdown to save the full transcript as a .md file.
File paths to working files	Ask the agent: "Show me the path to the files you're working with for this task." Delegate returns the local paths to any files it created or is using in this session.
Log bundle, for deeper issues	Settings > General > About > Export > Download produces a .zip of the technical logs.

What's in the log bundle

The exported .zip contains the application's log files:

File	Contents
main.log, and main.old.log for the previous session	General application activity — startup, settings, and skill and plugin loading.
interop-<date>.log, one per day	The Interop process — connection setup, authentication, proxy resolution, and cloud communication.
pip-spawner-<date>.log	The picture-in-picture spawner process, used for background and picture-in-picture session capture.