Setup and installation troubleshooting

Diagnose and fix Delegate setup and installation issues: missing application context, website access errors, undetected browser extensions, sign-in failures, and account access errors.

Delegate doesn't see my applications

Cause 1: Screen Context is set to None.
Solution 1: Set it to something other than None, from the screen icon next to the chatbox.

Cause 2: The screen-recording or UI automation permission wasn't accepted.
Solution 2:

1. Accept the permission.
2. Restart Delegate.

Delegate says it can't access a website

Cause 1: No internet connection.
Solution 1: Check your connection.

Cause 2: A corporate network is blocking AI services.
Solution 2: Ask your IT department if you suspect this.

Cause 3: The issue is specific to one site.
Solution 3: Try a different website to isolate it.

The browser extension isn't detected

Cause 1: The extension isn't installed or enabled.
Solution 1: Confirm it's installed and enabled. On Chrome, check chrome://extensions.

Cause 2: The browser hasn't picked it up yet.
Solution 2: Restart your browser after installing it.

I can't sign in

Cause 1: Your account credentials are wrong.
Solution 1: Verify your UiPath account credentials.

Cause 2: Your organization uses SSO, and you're signing in from outside the corporate network, so your identity provider can't be reached.
Solution 2: Connect to the corporate network or VPN, then sign in again.

Cause 3: You aren't a member of the organization.
Solution 3: Ask your organization administrator to invite you.

I see "No tenants enabled"

Cause: You don't have a role at tenant level.
Solution: Ask your organization administrator to assign you a tenant-level role.

I see "No robot configured for the current user"

Cause: You don't have Personal Automation enabled.
Solution: Ask your organization administrator to enable Personal Automation for you.

I see the no-license screen

Cause: You don't have a user license assigned.
Solution: Ask your organization administrator to assign you a user license. See Usage pool consumption for the license-tier sizing.