Configuring custom route for feedback

Use the SubmitAutopilotFeedback automation template to customize how Autopilot for Everyone routes your user feedback within your organization.

Important:

• This capability applies starting with Autopilot for Everyone version 25.7.
• The Send feedback using the SubmitAutopilotFeedback automation advanced setting must be enabled.
• You must preserve the name of the automation, as Autopilot specifically looks for the SubmitAutopilotFeedback automation when routing your feedback.

The SubmitAutopilotFeedback automation

The automation receives structured input, including:

• User/session metadata
  • orgName
  • tenantName
  • version
• Feedback details
  • type (for example: Thumbs_Up, Thumbs_Down)
  • category (for example, Other suggestion)
  • feedback (user comments)
  • userPrompt (what the user asked)
  • robotResponse (what Autopilot for Everyone replied)
• Model and advanced settings configuration

You can route this data into systems such as Jira, internal databases, or analytics pipelines.

1. Create or customize the SubmitAutopilotFeedback automation using the UiPath-provided template.
2. Publish the automation to the Orchestrator folders your intended users can access.
3. In Autopilot for Everyone admin experience, enable the Send feedback using the SubmitAutopilotFeedback automation advanced setting.
4. Optionally, disable sending feedback to UiPath by turning off the Send feedback to UiPath advanced setting.