Apps On-Prem Troubleshooting

This section covers troubleshooting procedures applicable for UiPath Apps in the Automation Suite environment, especially during installation or configuration.

Message: UNEXPECTED INCONSISTENCY; RUN Fsck MANUALLY

While installing or upgrading Automation Suite, if the MongoDB pods cannot mount to the PVC pods, the following error message is displayed:

UNEXPECTED INCONSISTENCY; RUN fsck MANUALLY

Recovery Steps

If you encounter the error above, follow the recovery steps below:

1. SSH to the system by running the following command:

   ssh <user>@<node-ip>

2. Check the events of the PVC and verify that the issue is related to the PVC mount failure due to file error. To do this, run the following command:

   export KUBECONFIG=/etc/rancher/rke2/rke2.yaml PATH=$PATH:/var/lib/rancher/rke2/bin:/usr/local/bin
   kubectl get events -n mongodb
   kubectl get events -n longhorn-system

3. Check the PVC volume mentioned in the event and run the fsck command.

   fsck -a <pvc-volume-name>
   Eg - fsck -a /dev/longhorn/pvc-5abe3c8f-7422-44da-9132-92be5641150a

4. Delete the failing MongoDB pod to properly mount it to the PVC.

   kubectl delete pod <pod-name> -n mongodb