General field extraction

Communications Mining extracts two kinds of output from unstructured text: labels and general fields. Labels describe the entire message, e.g. "Cancellation", "Trade Failure", or "Urgent". General fields refer to specific parts of the message, e.g. "Counterparty Name", "Customer ID", or "Cancellation Date".

In a downstream process, labels are used to triage, prioritize, and decide what kind of action should be taken. General fields are used to fill in fields of requests. For example, a downstream process may filter messages to those that have the "Cancellation" label, and then use the extracted "Customer ID" and "Cancellation Date" general fields to call an API to automatically process the cancellation.

Communications Mining comes with a number of built-in general fields for common concepts (such as Organization, Currency Code, or Date). You can customize Communications Mining's built-in general fields so that they are tailored to your specific use case. For example, Communications Mining has a highly trained pre-built Date general field which you can use as a starting point for a more customized general field such as Renewal Date or Cancellation Date. Alternatively, you can start from scratch and teach Communications Mining to recognize something completely new.

Figure 1. General field Extraction