Tenants

A tenant on the Communications Mining SaaS platform represents a single organization's data. In some cases organizations may have multiple tenants. For example, an organization may choose to have a tenant for each of production and development.

Data and users are separated between tenants, and each tenant uses a unique API endpoint for the Communications Mining platform. Users and projects within one tenant are not able to access users and projects within another tenant. The exception to this is for Communications Mining support-users, who may be granted permissions within your tenant in order to aid your usage of the Communications Mining platform.

API Endpoint

Tenants onboarded via UiPath

For tenants onboarded via UiPath, the API endpoint has the form https://cloud.uipath.com/<my_uipath_organisation>/<my_uipath_tenant>/reinfer_/....

Tenants onboarded via Communications Mining (legacy Re:infer)

For tenants onboarded via Communications Mining, the API endpoint has the form https://<mydomain>.reinfer.io/..., where <mydomain> is the tenant's unique domain.

Your unique domain is the same one which you log into on the Communications Mining web UI. In the screenshot below, the user is logged in to example.reinfer.io, so their tenant domain is example and their tenant API endpoint would be https://example.reinfer.io.

The following screenshot displays the tenant domain for example.reinfer.io: