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- How Machines Learn to Understand Words: A Guide to Embeddings in NLP
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- Efficient Transformers II: Knowledge Distillation & Fine-Tuning
- Efficient Transformers I: Attention Mechanisms
- Deep Hierarchical Unsupervised Intent Modelling: Getting Value Without Training Data
- Fixing Labelling Bias With Communications Mining
- Active Learning: Better ML models in less time
- It's All in the Numbers - Assessing Model Performance With Metrics
- Why Model Validation Is Important
- Comparing Communications Mining and Google AutoML for Conversational Data Intelligence
Configuring Entities
This mailbox receives Renewal, Cancellation, and Admin requests which are occasionally Urgent. Communications Mining has been trained to recognize each of these concepts, and Communications Mining predictions can be used to triage the emails to the correct team by creating support tickets.
Since the policy number format is specific to this particular insurer, we configure the entity to be trainable from scratch. On the other hand, the insured organization is a type of organization, so we configure it to be trainable based on the built-in Organization entity. Finally, we notice that brokers don't always put their name into the email, so we decide to use the broker email address (available from the comment metadata) to look up the corresponding name in an internal database, rather than extracting it as an entity.
The table below summarizes these approaches.
CONFIGURATION | WHEN TO USE | EXAMPLES |
---|---|---|
Trainable entity with no base entity | Most often used for various kinds of internal IDs, or when there is no suitable base entity in Communications Mining. | Policy Number, Customer ID |
Trainable entity with base entity | Used for customizing an existing pre-built entity in Communications Mining. | Cancellation Date (based on Date), Insured Organization (based on Organization) |
Pre-built entities (not trainable) | Used for entities that should be matched exactly as defined, where training would invite mistakes. | ISIN |
Using comment metadata instead of entities | Used when required information is already present in structured form in the comment metadata. | Sender Address, Sender Domain |