Robot User Guide
Last updated Jul 15, 2024

Unresponsive Robot Over RDP

Observed Behavior

The Robot machine becomes unresponsive and shows high CPU usage at some point after starting the process execution. It occurs on Windows 10 v1903 machines.


This is a Microsoft known issue on Windows 10 v1903 which affects the runtime of the DWM.exe file, leading to high CPU usage upon completion of a Remote Desktop session.


It is highly recommended to apply the KB4522355 update on the faulty Windows machine to fix this issue.

  • Observed Behavior
  • Cause
  • Solution

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