Menu Analysis

The dashboards of the Analysis menu display a graphical representation of the process and give insight into the process flow and performance.

The Analysis menu has the following dashboards:

1. Analysis - End to end process: the main dashboard where you can analyze the end-to-end Order-to-Cash process regarding sales order items.
2. Analysis - Event Analysis: the dashboard where you can analyze the events that occur in the Order-to-Cash process regarding sales order items.

Analysis - End to end process

Introduction

Analysis - End to end process is the main dashboard where you can analyze the complete Order-to-Cash process regarding sales order items.

KPIs

Below is a description of the KPIs that are displayed at the top of the Analysis - End to end process dashboard.

KPI	Description
Automation rate	The percentage of automated events in the Order-to-Cash process from end-to-end.
Variants	The number of various process paths different sales order items have taken from end-to-end. A variant is a specific path through the process, a set of activities that was taken in a specific order. Usually, several sales order items have followed the same variant.
Avg. throughput time end to end	The average throughput time for the end-to-end process, from creating a sales order to the actual payment for the related invoice.
Total item value	Total value of the sales order items.
Number of items	Total number of sales order items.
Sales orders	The total number of sales orders created.

End to end process

With the End to end process dashboard item, you can analyze the sales order items and throughput times in more detail. You can create various contexts by selecting different fields and metrics.

Below is a description of the metrics.

Metric	Description	Base
Number of items	The number of unique sales order items created within the selected period.	Sales order items
Avg. item value	The average value of sales orders created within the selected period.	Sales order items
Total item value	The total value of sales orders created within the selected period.	Sales order items
Avg. throughput time end-to-end	The average throughput time between the first and the last event for sales order items created within the selected period. Note: The throughput time is calculated only if both dates are available and occurred in the right order.	Sales order items
Avg. throughput time sales order item creation to create accounting document	The average throughput time from creating the sales order item to the actual creation of the accounting document for sales orders created within the selected period. Note: The throughput time is calculated only if both dates are available and occurred in the right order.	Sales order items
Avg. throughput time SO item creation to post goods issue	The average throughput time from creating the sales order item to the actual post of the goods for sales orders created within the selected period. Note: The throughput time is calculated only if both dates are available and occurred in the right order.	Sales order items
Avg. throughput time SO item creation to receive proof of delivery	The average throughput time from creating the sales order item to the actual delivery of the goods for sales orders created within the selected period. Note: The throughput time is calculated only if both dates are available and occurred in the right order.	Sales order items

Note:

Metrics in the Order-to-Cash Discovery Accelerator never take Sales order items with missing data into account when the metric is calculated.

For example, if a Sales order item does not have a value for the selected category and the metric calculates the average over this category, the Sales order item is not taken into account.

Trend

The graph on the Trend tab shows the metric values for the selected category over time. See the illustration below.

Process graph

The process graph displays the end-to-end process based on the number of sales order items.

Note: You can use the Detail slider to change the number of activities and/or edges shown. See also Working with process graphs.

You can select a different metric from the activity and edge metrics selector to display the process graph based on different metrics. Below is a description of the available metrics.

Activity metrics

Metric	Description	Base
Number of items	The number of unique sales order items created within the selected period.	Sales order items
Avg. item value	The average value of sales order items created during the selected period.	Sales order items
Total item value	The sum of the values of the sales order items created during the selected period.	Sales order items
Avg. event throughput time	The average throughput time for the end-to-end process.	Sales order item end to end events

Edge metrics

Metric	Description	Base
Number of items	The number of unique sales order items.	Sales order items
Average throughput time	The average throughput time between the activities.	Process
Number of transitions	The number of transitions between the activities.	Process

Analysis - Event Analysis

Introduction

Analysis - Event analysis is the main dashboard where you can analyze the events that occur in the Order-to-Cash process. Block or change events are recognized as deviations. These are events that you would ideally not want to happen.

The information displayed in the dashboard is based on the creation date of the sales order items. The Period filter in the Filter panel enables you to select a period to display the sales order items that were created in the selected period.

Note: Since the process graph displays all sales order items which are created within the selected time period, the graph can also contain changes to these sales order items that might be outside of the selected period.

KPIs

Below is a description of the KPIs that are displayed at the top Analysis - Deviations dashboard.

KPI	Description
Avg. event throughput time	The average event throughput time for sales order item events.
Blocks set	The total number of block (set) events on sales order items.
Changes	The total number of change events on sales order items.
Main events	The total number of main events on sales order items.
Total item value	The total value of the sales order items.
Number of items	The total number of unique sales order items.

Timestamps

Throughput time is the duration between the event end timestamps of two events that follow each other. In this case, waiting time and idle time are also calculated. Processing time is the time actually spent on the event. In this case, waiting time and idle time are not taken into account.

Details

With the Details dashboard item, you can analyze the Sales order item events in more detail.

You can create various different contexts by selecting different fields from the drop-down list. For example, when you select the Activity trigger you can analyze the reason that triggered the sales order item event.

The metric selector enables you to select different metrics. Below is a description of the metrics that can be used to analyze the sales order item events regarding the selected field.

Metric	Description	Base
Number of items	The number of unique sales order items, created within the selected period.	Sales order items
Number of events	The number of unique sales order item events, within the selected period.	Sales order item end to end events
Avg. number of events	The average number of events that were performed on sales order items, within the selected period.	Sales order item end to end events
Avg. event throughput time	The average throughput time of all sales order items events, within the selected period.	Sales order item end to end events

Distribution

The Distribution chart enables you to analyze the frequency of events based on the Event throughput time. See the illustration below.

Process graph

The process graph displays the Order-to-Cash process based on the number of events.

Note: You can use the Detail slider to change the number of activities and/or edges shown. See also Working with process graphs.

You can select a different metric from the activity and edge metrics selector to display the process graph based on different metrics. Below is a description of the available metrics.

Activity metrics

Metric	Description	Base
Number of items	The number of unique sales order items, created within the selected period.	Sales order items
Number of events	The number of unique sales order item events, within the selected period.	Sales order item end to end events
Avg. number of events	The average number of events that were performed on sales order items, within the selected period.	Sales order item end to end events
Avg. event throughput time	The average throughput time of all sales order items events, within the selected period.	Sales order item end to end events

Edge metrics

Metric	Description	Base
Number of items	The number of unique sales order items.	Sales order items
Average throughput time	The average throughput time between the activities.	Process
Number of transitions	The number of transitions between the activities.	Process