ai-center
2020.10
false
AI Center
Automation CloudAutomation SuiteStandalone
Last updated 6 de jun. de 2024

Soporte

Esta página detalla dónde encontrar la información relevante para informar de errores u obstáculos en la resolución de problemas, ya sea en el momento de la instalación o al utilizar los productos.

Herramienta de diagnóstico

Aviso: La herramienta de diagnóstico solo funciona después de la instalación de la aplicación (paso 5 de la documentación). Incluye este informe en tu ticket de soporte.

Disponemos de una herramienta de diagnóstico que te ayudará a comprobar el estado de AI Fabric y a identificar problemas en tu instalación. Para ejecutar este diagnóstico, simplemente tienes que conectarte a tu host de AI Fabric y ejecutar el siguiente comando:

bash <(curl https://raw.githubusercontent.com/UiPath/ai-customer-scripts/master/platform/generate-report.sh)bash <(curl https://raw.githubusercontent.com/UiPath/ai-customer-scripts/master/platform/generate-report.sh)

Para la instalación aislada, si no puedes acceder a la URL desde la propia máquina, crea un nuevo archivo generate-report.sh, y copia y pega el archivo anterior para luego ejecutar el comando:

bash generate-report.shbash generate-report.sh

Esto generará un archivo aifabric-diagnostics-latest.log (ejemplo a continuación) con un informe sobre el estado de los diferentes servicios de AI Fabric, si los puertos adecuados están realmente abiertos en la máquina de AI Fabric, una prueba para cargar un archivo y un paquete ML, mostrará información sobre tus certificados y el estado de la GPU.

Fetching Core Services Status
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100   867    0   867    0     0   3454      0 --:--:-- --:--:-- --:--:--  3468
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100   862    0   862    0     0   3747      0 --:--:-- --:--:-- --:--:--  3747
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100   470    0   470    0     0  13055      0 --:--:-- --:--:-- --:--:-- 13055
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100   569    0   569    0     0  14589      0 --:--:-- --:--:-- --:--:-- 14973
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100   444    0   444    0     0  12333      0 --:--:-- --:--:-- --:--:-- 12333
Starting Orchestrator Connection Check
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100   492  100   492    0     0   5857      0 --:--:-- --:--:-- --:--:--  5927
Successfully received response from orchestrator: HTTP/2 200
cache-control: no-store, must-revalidate, no-cache, max-age=0
content-type: application/json; charset=utf-8
x-correlation-id: 655adc9a-df94-47b3-8a35-40ffed513acc
api-supported-versions: 10.0
x-content-type-options: nosniff
x-frame-options: DENY
strict-transport-security: max-age=31536000; includeSubDomains
server:
date: Tue, 08 Dec 2020 14:28:24 GMT
content-length: 492
{"keys":[{"alg":"RS256","e":"AQAB","kid":"BA16
...
Checking aifabric ports availability in the Cluster
aif.snvenkat1.xyz (52.178.221.160:31390) open
aif.snvenkat1.xyz (52.178.221.160:31443) open
aif.snvenkat1.xyz (52.178.221.160:6443) open
Open
Fetching Certificate Details from Orchstrator and AIFabric
depth=0 CN = aifabricqaorchtest.northeurope.cloudapp.azure.com
verify error:num=20:unable to get local issuer certificate
verify return:1
depth=0 CN = aifabricqaorchtest.northeurope.cloudapp.azure.com
verify error:num=21:unable to verify the first certificate
verify return:1
DONE
depth=2 C = US, ST = New Jersey, L = Jersey City, O = The USERTRUST Network, CN = USERTrust RSA Certification Authority
verify return:1
depth=1 C = AT, O = ZeroSSL, CN = ZeroSSL RSA Domain Secure Site CA
verify return:1
depth=0 CN = aif.snvenkat1.xyz
verify return:1
DONE
Check if GPU is installed in the Cluster!!
Node: dm-onebox
GPU Capacity : 1
GPU Node Found!
-----Analysis Start
Core Services Status:
Deployer : "UP"
Trainer : "UP"
PkgManagaer : "UP"
Helper : "UP"
AppManager : "UP"
RabbitMQ : "UP"
AIFabric Ports Status:
AIFabric Port (31390)   : Open
Storage Port (31443)    : Open
Kubernetes Port (6443)  : Open
Databases Health:
Deployer DB : "UP"
Trainer DB : "UP"
Helper DB : "UP"
PkgManager DB : "UP"
AppManager DB : "UP"
DockerRegistry Health:
Deployer Registry   : "UP"
Trainer Registry    : "UP"
Orchestrator Connection Status:
Orchestrator connection is Healthy!
Certificates Check:
Your orchestrator certificate is valid for following IP/Hosts, please make sure it matches the host/IP you are using in AIFabric Setup.
DNS:aifabricqaorchtest.northeurope.cloudapp.azure.com
Expiry Date of the Orchestrator Certificate : Jul 22 12:11:30 2021 GMT
Your AIFabric Ingress Host certificate is valid for following IP/Hosts, please make sure it matches the host/IP you are using for AIFabric Setup in Orchestrator
DNS:aif.snvenkat1.xyz
Expiry Date of the AIFabric Certificate : Dec 24 23:59:59 2020 GMT
Storage Checks:
1. Object Storage - File Upload Test Successful
2. Object Storage - File Deletion Test Successful
GPU Drivers Check:
GPU Available and Working Fine. Total no of nodes with GPU - 1
-----Analysis End
**Report Generated on Tue Dec  8 14:28:31 UTC 2020Fetching Core Services Status
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100   867    0   867    0     0   3454      0 --:--:-- --:--:-- --:--:--  3468
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100   862    0   862    0     0   3747      0 --:--:-- --:--:-- --:--:--  3747
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100   470    0   470    0     0  13055      0 --:--:-- --:--:-- --:--:-- 13055
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100   569    0   569    0     0  14589      0 --:--:-- --:--:-- --:--:-- 14973
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100   444    0   444    0     0  12333      0 --:--:-- --:--:-- --:--:-- 12333
Starting Orchestrator Connection Check
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100   492  100   492    0     0   5857      0 --:--:-- --:--:-- --:--:--  5927
Successfully received response from orchestrator: HTTP/2 200
cache-control: no-store, must-revalidate, no-cache, max-age=0
content-type: application/json; charset=utf-8
x-correlation-id: 655adc9a-df94-47b3-8a35-40ffed513acc
api-supported-versions: 10.0
x-content-type-options: nosniff
x-frame-options: DENY
strict-transport-security: max-age=31536000; includeSubDomains
server:
date: Tue, 08 Dec 2020 14:28:24 GMT
content-length: 492
{"keys":[{"alg":"RS256","e":"AQAB","kid":"BA16
...
Checking aifabric ports availability in the Cluster
aif.snvenkat1.xyz (52.178.221.160:31390) open
aif.snvenkat1.xyz (52.178.221.160:31443) open
aif.snvenkat1.xyz (52.178.221.160:6443) open
Open
Fetching Certificate Details from Orchstrator and AIFabric
depth=0 CN = aifabricqaorchtest.northeurope.cloudapp.azure.com
verify error:num=20:unable to get local issuer certificate
verify return:1
depth=0 CN = aifabricqaorchtest.northeurope.cloudapp.azure.com
verify error:num=21:unable to verify the first certificate
verify return:1
DONE
depth=2 C = US, ST = New Jersey, L = Jersey City, O = The USERTRUST Network, CN = USERTrust RSA Certification Authority
verify return:1
depth=1 C = AT, O = ZeroSSL, CN = ZeroSSL RSA Domain Secure Site CA
verify return:1
depth=0 CN = aif.snvenkat1.xyz
verify return:1
DONE
Check if GPU is installed in the Cluster!!
Node: dm-onebox
GPU Capacity : 1
GPU Node Found!
-----Analysis Start
Core Services Status:
Deployer : "UP"
Trainer : "UP"
PkgManagaer : "UP"
Helper : "UP"
AppManager : "UP"
RabbitMQ : "UP"
AIFabric Ports Status:
AIFabric Port (31390)   : Open
Storage Port (31443)    : Open
Kubernetes Port (6443)  : Open
Databases Health:
Deployer DB : "UP"
Trainer DB : "UP"
Helper DB : "UP"
PkgManager DB : "UP"
AppManager DB : "UP"
DockerRegistry Health:
Deployer Registry   : "UP"
Trainer Registry    : "UP"
Orchestrator Connection Status:
Orchestrator connection is Healthy!
Certificates Check:
Your orchestrator certificate is valid for following IP/Hosts, please make sure it matches the host/IP you are using in AIFabric Setup.
DNS:aifabricqaorchtest.northeurope.cloudapp.azure.com
Expiry Date of the Orchestrator Certificate : Jul 22 12:11:30 2021 GMT
Your AIFabric Ingress Host certificate is valid for following IP/Hosts, please make sure it matches the host/IP you are using for AIFabric Setup in Orchestrator
DNS:aif.snvenkat1.xyz
Expiry Date of the AIFabric Certificate : Dec 24 23:59:59 2020 GMT
Storage Checks:
1. Object Storage - File Upload Test Successful
2. Object Storage - File Deletion Test Successful
GPU Drivers Check:
GPU Available and Working Fine. Total no of nodes with GPU - 1
-----Analysis End
**Report Generated on Tue Dec  8 14:28:31 UTC 2020

Paquete de soporte

Aviso: El paquete de soporte estará disponible tras la instalación de la infraestructura (paso 4 de la documentación). Incluye este paquete en tu ticket de soporte.

En línea

Ve a la IU de administrador (<machine-ip>:8800) y haz clic en Resolución de problemas en la barra de navegación superior. Haz clic en el botón para generar un nuevo paquete de soporte y luego descarga ese paquete.


Ponte en contacto con el soporte de UiPath; podrán resolver tu problema con el paquete proporcionado.

Si, por alguna razón, la creación de un paquete de soporte desde la consola de administración no funciona, utiliza el siguiente comando para crear un paquete de soporte desde el terminal Linux:

curl https://krew.sh/support-bundle | bash
kubectl support-bundle https://kots.iocurl https://krew.sh/support-bundle | bash
kubectl support-bundle https://kots.io

Instalación aislada

Crea el archivo specs.yaml en tu máquina de la siguiente manera:

apiVersion: troubleshoot.replicated.com/v1beta1
kind: Collector
metadata:
  name: collector-sample
spec:
  collectors:
    - clusterInfo: {}
    - clusterResources: {}
    - ceph: {}
    - exec:
        args:
          - "-U"
          - kotsadm
        collectorName: kotsadm-postgres-db
        command:
          - pg_dump
        containerName: kotsadm-postgres
        name: kots/admin_console
        selector:
          - app=kotsadm-postgres
        timeout: 10s
    - logs:
        collectorName: kotsadm-postgres-db
        name: kots/admin_console
        selector:
          - app=kotsadm-postgres 
    - logs:
        collectorName: kotsadm-api
        name: kots/admin_console
        selector:
          - app=kotsadm-api
    - logs:
        collectorName: kotsadm-operator
        name: kots/admin_console
        selector:
          - app=kotsadm-operator
    - logs:
        collectorName: kotsadm
        name: kots/admin_console
        selector:
          - app=kotsadm
    - logs:
        collectorName: kurl-proxy-kotsadm
        name: kots/admin_console
        selector:
          - app=kurl-proxy-kotsadm
    - secret:
        collectorName: kotsadm-replicated-registry
        includeValue: false
        key: .dockerconfigjson
        name: kotsadm-replicated-registry
    - logs:
        collectorName: rook-ceph-agent
        selector:
          - app=rook-ceph-agent
        namespace: rook-ceph
        name: kots/rook
    - logs:
        collectorName: rook-ceph-mgr
        selector:
          - app=rook-ceph-mgr
        namespace: rook-ceph
        name: kots/rook
    - logs:
        collectorName: rook-ceph-mon
        selector:
          - app=rook-ceph-mon
        namespace: rook-ceph
        name: kots/rook
    - logs:
        collectorName: rook-ceph-operator
        selector:
          - app=rook-ceph-operator
        namespace: rook-ceph
        name: kots/rook
    - logs:
        collectorName: rook-ceph-osd
        selector:
          - app=rook-ceph-osd
        namespace: rook-ceph
        name: kots/rook
    - logs:
        collectorName: rook-ceph-osd-prepare
        selector:
          - app=rook-ceph-osd-prepare
        namespace: rook-ceph
        name: kots/rook
    - logs:
        collectorName: rook-ceph-rgw
        selector:
          - app=rook-ceph-rgw
        namespace: rook-ceph
        name: kots/rook
    - logs:
        collectorName: rook-discover
        selector:
          - app=rook-discover
        namespace: rook-ceph
        name: kots/rookapiVersion: troubleshoot.replicated.com/v1beta1
kind: Collector
metadata:
  name: collector-sample
spec:
  collectors:
    - clusterInfo: {}
    - clusterResources: {}
    - ceph: {}
    - exec:
        args:
          - "-U"
          - kotsadm
        collectorName: kotsadm-postgres-db
        command:
          - pg_dump
        containerName: kotsadm-postgres
        name: kots/admin_console
        selector:
          - app=kotsadm-postgres
        timeout: 10s
    - logs:
        collectorName: kotsadm-postgres-db
        name: kots/admin_console
        selector:
          - app=kotsadm-postgres 
    - logs:
        collectorName: kotsadm-api
        name: kots/admin_console
        selector:
          - app=kotsadm-api
    - logs:
        collectorName: kotsadm-operator
        name: kots/admin_console
        selector:
          - app=kotsadm-operator
    - logs:
        collectorName: kotsadm
        name: kots/admin_console
        selector:
          - app=kotsadm
    - logs:
        collectorName: kurl-proxy-kotsadm
        name: kots/admin_console
        selector:
          - app=kurl-proxy-kotsadm
    - secret:
        collectorName: kotsadm-replicated-registry
        includeValue: false
        key: .dockerconfigjson
        name: kotsadm-replicated-registry
    - logs:
        collectorName: rook-ceph-agent
        selector:
          - app=rook-ceph-agent
        namespace: rook-ceph
        name: kots/rook
    - logs:
        collectorName: rook-ceph-mgr
        selector:
          - app=rook-ceph-mgr
        namespace: rook-ceph
        name: kots/rook
    - logs:
        collectorName: rook-ceph-mon
        selector:
          - app=rook-ceph-mon
        namespace: rook-ceph
        name: kots/rook
    - logs:
        collectorName: rook-ceph-operator
        selector:
          - app=rook-ceph-operator
        namespace: rook-ceph
        name: kots/rook
    - logs:
        collectorName: rook-ceph-osd
        selector:
          - app=rook-ceph-osd
        namespace: rook-ceph
        name: kots/rook
    - logs:
        collectorName: rook-ceph-osd-prepare
        selector:
          - app=rook-ceph-osd-prepare
        namespace: rook-ceph
        name: kots/rook
    - logs:
        collectorName: rook-ceph-rgw
        selector:
          - app=rook-ceph-rgw
        namespace: rook-ceph
        name: kots/rook
    - logs:
        collectorName: rook-discover
        selector:
          - app=rook-discover
        namespace: rook-ceph
        name: kots/rook

A continuación, ejecuta el siguiente comando:

kubectl support-bundle /path/to/spec.yamlkubectl support-bundle /path/to/spec.yaml

Ponte en contacto con el soporte de UiPath; podrán resolver tu problema con el paquete proporcionado.

Gestor de datos

Al informar de los problemas de Data Manager, incluye los registros generados. Para recuperarlos, haz lo siguiente:

  • Haz clic en el signo de interrogación en la esquina superior derecha en Data Manager. Se mostrará así el menú de ayuda de Data Manager.
  • En la sección Informe de errores, haz clic en Recopilar los registros recientes para informar de los errores. Se mostrará así la ventana Registros recientes.

Motores OCR

Al informar de los problemas de UiPath u OmniPage OCR, incluye los registros generados. Para recuperarlos, haz lo siguiente:

  • Ejecuta el comando docker ps -a.
  • Copia el ID contenido y luego ejecuta el comando docker logs [container_id].
  • Herramienta de diagnóstico
  • Paquete de soporte
  • En línea
  • Instalación aislada
  • Gestor de datos
  • Motores OCR

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