The support page highlights all open and closed tickets from the past 6 months and by clicking on them, you can see all past conversations associated with them. You can even raise an incident case directly from the Customer Portal. Customers who subscribed to the Premium Care service can also send premium care requests via the portal.
If the Customer Admin of your account has granted you permission to raise incident cases, you can do so in the Incident Cases section under the Support tab. From there you can click the Create New Case button and your case is automatically forwarded to a UiPath agent. We also suggest that you check out the technical solution articles first (in the Knowledge section) to see if your queries are addressed by any of those articles.
If you are a Premium Care support customer, then you have access to Premium Care dashboards from the Customer Portal with toll-free numbers and analytics. Premium Care tickets can be raised via the "Add New Case" button of the Premium Case section.
Updated 4 months ago