Managing notifications

You can manage notifications for your organization in the Manage Notification view from the Notifications settings page.

Only Organization Admins can manage the notifications for a user group or organization.

Subscribing external AD group to events

Here's how to subscribe an entire external AD group to events for email notifications. Only notifications about events that impact user groups are sent to external AD groups.

Prerequisites: For users from the external AD group to receive email notifications, perform the following steps:

1. Access the external AD user group account in Outlook.
2. Go to Group Settings, and then Edit Group.
3. Select Let people outside the organization email the group.

1. In the organization Preferences, go to the Notification settings page.
2. Change the view from My Notification to Manage Notification.
3. Select Add user group, to add an external AD group as a notification profile.
4. Search the name of the external AD group you added inside your tenant and select it.
5. Select Configure.
6. Go to a service tab (Actions, for example), and choose the default events the external group should be subscribed to.
7. Select the checkboxes under Email to choose the default events the users in the external group are subscribed to.
8. After you finish the configuration, select Save.

Configuring default subscriptions

In the Manage Notification view, there is a Default user group. You can edit the group to change the default notification subscriptions. Here's how to configure the default subscriptions for all the users inside your organization, including for external AD groups.

1. In the organization Preferences, go to the Notification settings page.
2. Change the view from My Notification to Manage Notification.
3. Select the Edit icon inline with the Default user group.
4. Go to a service tab (Actions, for example), and choose the default events all users should be subscribed to. Also choose to hide or unhide some or all events for users in the organization.
   1. Select the visible icon next to an event to hide or unhide it from the users in the external group.
   2. Select the checkboxes under Mandatory. This subscribes users to an event, without the possibility of changing this setting.
   3. Select the checkboxes under Automation Suite and Email to choose the default events the users are subscribed to.