Troubleshooting

If you run into installation or upgrade issues, consider the following troubleshooting scenarios:

The following Windows features need to be enabled in Windows settings

You might run into this installation error if you have missing IIS modules.

To solve this issue, make sure that you have installed all the IIS modules. For more information, see Software Requirements and Prerequisites.

You don't have the necessary rights to access this application

Important:

Make sure that you have allocated a Testing Runtime license at the tenant level.

See Post-installation steps

If you have previously logged in using the host tenant, you need to change it to Default.

1. You get the following message if the tenant is set to host.

   
   

   

   
   
2. Click the logout button.

3. Go to Change to specify the tenant.

   
   

   

   
   
4. In the Tenant Name enter Default as your tenant.
5. Enter your credentials and click Log in.

The Following Windows Features Need to Be Enabled in Windows Settings

You might run into this installation error if you have missing IIS modules.

To solve this issue, make sure that you have installed all the IIS modules. For more information, see Software Requirements and Prerequisites.

You Don't Have the Necessary Rights to Access This Application

Important:

Make sure that you have allocated a Testing Runtime license at the tenant level.

See Post-installation steps

If you have previously logged in using the host tenant, you need to change it to Default.

1. You get the following message if the tenant is set to host.

   
   

   

   
   
2. Click the logout button.

3. Go to Change to specify the tenant.

   
   

   

   
   
4. In the Tenant Name enter Default as your tenant.
5. Enter your credentials and click Log in.