Configuring Alerts

Setting Alert Preferences Per User

As an administrator, you can control which alerts your users receive. Once set, your users start receiving alert notifications about the events you have selected for them. Your selection overwrites the alert preferences of your users, however your users can change their preferences anytime.

Important: Make sure the user you are making the selection for meets the folder and permission requirements.

To set the alert preferences for a specific user:

1. Navigate to the Tenant > Manage Access page.
2. For the desired user, click the More Actions button.
3. Select Open Alert Preferences. The Alert preferences page of that specific user opens.

4. Select the events the user should receive alerts about.

   
   

   

   
   

Setting Alerts Preferences Per Group

As an administrator, you can set different alert rules for directory groups, at tenant level. Members of local groups continue to receive alerts based on their own subscription profiles.

Permissions

Group members need View permissions on Alerts at group level to be able to receive the alerts configured for the group.

To edit the alert subscriptions of a group, you need Edit permissions on Users.

Known issue: All necessary permissions must be either inherited from the same group or directly assigned to the user. This option will not work if permissions are inherited from different groups.

Alerts for local groups

Local groups are natively available in your organization. If a group was created from the Admin > Accounts and Groups > Groups tab in your organization, then it is a local group.

Orchestrator checks users membership in the local group. If valid, users start receiving their alerts according to their subscription profile. Alert emails are sent to the user email address.

Important: A local group with more than 1,000 members does not receive alerts.

Alerts for directory groups

Directory groups are Orchestrator-external groups (such as AD or Outlook groups) that can hold a predefined group email, which you cannot change from Orchestrator. All the alert emails are sent to the directory group enabled email. A directory group can be created by Active Directory admins. The membership of directory groups is imported from AD, provided the users sign in to Orchestrator.

Alert subscriptions set at the user level (that is, group member) take precedence over those set at the group level. For example:

• If a group has the Job faulted alert enabled, but a member of that group has the Job faulted alert disabled, that member does not receive alerts about faulted jobs.

• If a group has alerts disabled for a specific folder, but a member of that group has them enabled, that member continues to receive alerts in that folder.

To allow a group member to receive the same alerts as the group, you must enable or disable those alerts at the user level.

Note:

Known issues:

• Alert emails sent to groups may be written in English, regardless of the language preference of individual group members.

• Local users part of local and mail-enabled AD/AAD groups may receive duplicate emails for alerts that have been generated for both groups.

To set the alert preferences for a specific group:

1. Navigate to the Tenant > Manage Access page.
2. For the desired directory group, click the More Actions button.
3. Select Open Alert Preferences. The Alert preferences page of that specific group opens.

4. Select the events the group should receive alerts about.

Email alerting localization

When you enable the email alerting feature, take into account the following scenarios:

• Email alerts sent to an email-enabled AD or AAD group use the language you set at the Orchestrator organization level. This type of email alert disregards the recipient group's email language settings.
• Email alerts sent to an individual user use the language based on the following order:
  • The individual user’s language.
  • The tenant's language.
  • The application-level's default language.

To receive emails in a specific language, set the language preference in Orchestrator as follows:

1. Under your Orchestrator profile, select the Preferences button.
2. Next, you are redirected to a portal-level page.
3. Under the Language section, select your preferred language.
4. For the changes to apply, navigate back to the Orchestrator user interface.

Enabling/Disabling Folder Alerts

As a folder administrator, you can control which users should receive alerts from your folder.

1. Navigate to the Tenant > Folders page.
2. Select the folder you want to administrate alerts for.
3. To the right-hand side, on the Users tab, identify the user or the group for which you want to activate or deactivate alerts.

4. Click the More Actions button for the corresponding user/group and select Disable/Enable alerts.

   
   

   

   
   
   Note:

   Enabling or disabling alerts at folder level propagates to users in all subfolders.

5. To apply the same setting to multiple users/groups:

   5.1. Select the users/groups.

   5.2. Click the Enable/Disable alerts button at the top of the list.

   
   

   

   
   

If you select Disable alerts, the selected users/groups stop receiving the alerts generated in the folder selected in step 2.

If you select Enable alerts, the selected users/groups start receiving the alerts generated in the folder selected in step 2. The alert preferences choices are persisted in this folder.

The Alerts column in the Folders > Users grid shows the alerting status of each user/group.