- Getting started
- Notifications
- Flex licensing
- Troubleshooting
- Connector Builder
- Act! 365
- Active Directory - Preview
- ActiveCampaign
- Adobe Acrobat Sign
- Adobe PDF Services
- Amazon Bedrock
- Amazon Connect
- Amazon Polly
- Amazon SES
- Amazon Transcribe
- Amazon Web Services
- Anthropic Claude
- Asana
- AWeber
- Azure AI Document Intelligence
- Azure Maps
- BambooHR
- Box
- Brevo
- Calendly
- Campaign Monitor
- Cisco Webex Teams
- Citrix Hypervisor
- Citrix ShareFile
- Clearbit
- Confluence Cloud
- Constant Contact
- Coupa
- Customer.io
- Datadog
- DeepSeek
- Deputy
- DocuSign
- Drip
- Dropbox
- Dropbox Business (Legacy)
- Egnyte
- Eventbrite
- Exchange Server - Preview
- Exchangerates
- Expensify
- Facebook
- Freshbooks
- Freshdesk
- Freshsales
- Freshservice
- GetResponse
- GitHub
- Gmail
- Google Cloud Platform
- Google Docs
- Google Drive
- Google Forms
- Google Maps
- Google Sheets
- Google Speech-to-Text
- Google Tasks
- Google Text-to-Speech
- Google Vertex
- Google Vision
- Google Workspace
- GoToWebinar
- Greenhouse
- Hootsuite
- HTTP Webhook
- Hubspot CRM
- HubSpot Marketing
- HyperV - Preview
- Icertis
- iContact
- Insightly CRM
- Intercom
- Jina.ai
- Jira
- Keap
- Klaviyo
- LinkedIn
- Mail
- Mailchimp
- MailerLite
- Mailgun
- Mailjet
- Marketo
- Microsoft 365
- Microsoft Azure
- Microsoft Azure Active Directory
- Microsoft Azure OpenAI
- Microsoft Dynamics 365 CRM
- Microsoft OneDrive & Sharepoint
- Microsoft Outlook 365
- Microsoft Sentiment
- Microsoft Teams
- Microsoft Translator
- Microsoft Vision
- Miro
- NetIQ eDirectory
- Okta
- OpenAI
- OpenAI V1 Compliant LLM
- Oracle Eloqua
- Oracle NetSuite
- PagerDuty
- PayPal
- PDFMonkey
- Perplexity
- Pinecone
- Pipedrive
- QuickBooksOnline
- Quip
- Salesforce
- Salesforce Marketing Cloud
- SAP BAPI
- SAP Cloud for Customer
- SAP Concur
- SAP OData
- SendGrid
- ServiceNow
- Shopify
- Slack
- SmartRecruiters
- Smartsheet
- Snowflake
- Stripe
- Sugar Enterprise
- Sugar Professional
- Sugar Sell
- Sugar Serve
- System Center - Preview
- TangoCard
- Todoist
- Trello
- Twilio
- UiPath GenAI Activities
- HTTP
- UiPath Orchestrator
- VMware ESXi vSphere
- watsonx.ai
- WhatsApp Business
- WooCommerce
- Workable
- Workday
- Workday REST
- X (formerly Twitter)
- Xero
- YouTube
- Zendesk
- Zoho Campaigns
- Zoho Desk
- Zoho Mail
- Zoom
- ZoomInfo

Integration Service user guide
Global Scripts
The Global Scripts tab in Connector Builder lets you write JavaScript that runs before or after every API request made by your connector. Use pre-request scripts to modify outgoing requests and post-request scripts to process incoming responses.
When to use Global Scripts
Global Scripts are useful when you need to apply consistent logic across all requests in a connector, such as:
- Injecting or overriding request headers, parameters, or body before sending
- Dynamically constructing the vendor URL based on configuration values
- Transforming a vendor response body before it is returned to the workflow
- Stopping a request based on custom conditions without calling the vendor API
Writing scripts
To open the Global Scripts tab:
- In Integration Service, open Connector Builder and select your custom connector.
- Select Global Scripts from the top navigation.
- Expand Pre-request script or Post-request script and enter your JavaScript.
Scripts run in a sandboxed JavaScript environment. The following constraints apply:
require()is available for a pre-approved set of libraries only (see Using Snippets). Arbitrary packages cannot be imported.- Network APIs (
fetch,XMLHttpRequest,WebSocket) are not available. evalis not available.- Standard JavaScript built-ins (
JSON,Date,Array,Object,URL,Buffer,encodeURIComponent) are available.
The done() function
Every script must call done() to signal completion. done() terminates execution immediately — any code written after done() is unreachable.
// Pass through unchanged
done();
// Override one or more output values
done({
request_vendor_headers: updatedHeaders
});
// Return multiple overrides
done({
request_vendor_body: newBody,
request_vendor_headers: newHeaders
});
// Stop the request — do not call the vendor API
done({ continue: false });
// Stop the request and return an error
done({
continue: false,
response_status_code: 400,
response_error_message: "Invalid action"
});
// Pass through unchanged
done();
// Override one or more output values
done({
request_vendor_headers: updatedHeaders
});
// Return multiple overrides
done({
request_vendor_body: newBody,
request_vendor_headers: newHeaders
});
// Stop the request — do not call the vendor API
done({ continue: false });
// Stop the request and return an error
done({
continue: false,
response_status_code: 400,
response_error_message: "Invalid action"
});
Using Snippets
Select Snippets in the script panel to insert code templates into the active script editor. The following templates are available:
- Import a library — Inserts a
require()call for one of the pre-approved libraries available in the script sandbox:buffer,crypto,http,https,querystring,url,util,zlib,axios,lodash,jmespath,moment,request,request-promise. - Prerequisite scripts:
- Update a provider — Inserts a template for modifying outgoing vendor request properties.
- Use a config object — Inserts a template for reading connector configuration values.
- Stop a provider request — Inserts a
done({ continue: false })pattern to short-circuit the request without calling the vendor API.
Pre-request scripts
A pre-request script runs before each API call is sent to the provider. Variables with Write or Read & Write access can be set via done().
| Variable | Access | Description |
|---|---|---|
request_method | Read | HTTP method of the API call (GET, POST, etc.). |
request_vendor_method | Read & Write | HTTP method that will be passed to the provider. |
request_headers | Read | Request headers passed as part of the API call. |
request_vendor_headers | Read & Write | Headers that will be sent to the provider. |
request_path | Read | Request path of the API call. |
request_vendor_path | Read & Write | Request path that will be sent to the provider. If the path starts with http, it is used as the full request URL. |
request_path_variables | Read | Path variables extracted from the URL template. |
request_parameters | Read | Query parameters passed as part of the API call. |
request_vendor_parameters | Read & Write | Query parameters that will be sent to the provider. |
request_body | Read | Request body passed as part of the API call, as a string. |
request_body_raw | Read | Request body passed as part of the API call, as an unprocessed string. |
request_vendor_body | Read & Write | Request body that will be sent to the provider. Accepts string, list, or map on write. |
request_body_map | Read | Request body passed as part of the API call, as a map. |
request_vendor_body_map | Read | Request body that will be sent to the provider, as a map. |
request_vendor_url | Read | Fully formed endpoint URL that will be used for the vendor call. |
request_expression | Read | CEQL where parameter converted to a list of {attribute, value, operator} maps. |
request_previous_response | Read | Response body from the previous chained resource. null if not part of a chain. |
request_previous_response_headers | Read | Response headers from the previous chained resource. null if not part of a chain. |
request_root_key | Read & Write | Dot-notation path to build a sub-object in the request JSON payload (e.g. data.record). |
object_name | Read | Canonical object name for the request. |
vendor_object_name | Read | Vendor object name. Same as object_name unless overridden on the resource. |
configuration | Read | Connector configuration properties. |
response_status_code | Write | HTTP status code to return when continue is false. |
response_error_message | Write | Error message to return before the request is sent to the vendor. |
response_body | Write | Response body to return when continue is false. |
response_body_raw | Write | Response body as a string to return when continue is false. |
response_root_key | Read & Write | Dot-notation path to limit the response to a sub-object (e.g. data.records). |
multipart_hook_context_items | Read & Write | Multipart form items for file upload requests. |
continue | Write | Set to false to skip the vendor call. Defaults to true. |
Example: Inject a dynamic header from configuration
var headers = request_vendor_headers || {};
var config = configuration || {};
headers['Authorization'] = 'Bearer ' + config['oauth_token'];
done({ request_vendor_headers: headers });
var headers = request_vendor_headers || {};
var config = configuration || {};
headers['Authorization'] = 'Bearer ' + config['oauth_token'];
done({ request_vendor_headers: headers });
Example: Override the vendor URL path
var baseUrl = configuration['base_url'];
if (!baseUrl) {
done({ continue: false, response_error_message: "Missing configuration: 'base_url'" });
return;
}
var apiVersion = configuration['api_version'] || 'v1';
var modelId = request_path_variables.modelId;
var vendorUrl = baseUrl.startsWith('http') ? baseUrl : 'https://' + baseUrl;
done({
request_vendor_path: vendorUrl + '/' + apiVersion + '/models/' + modelId + '/completions'
});
var baseUrl = configuration['base_url'];
if (!baseUrl) {
done({ continue: false, response_error_message: "Missing configuration: 'base_url'" });
return;
}
var apiVersion = configuration['api_version'] || 'v1';
var modelId = request_path_variables.modelId;
var vendorUrl = baseUrl.startsWith('http') ? baseUrl : 'https://' + baseUrl;
done({
request_vendor_path: vendorUrl + '/' + apiVersion + '/models/' + modelId + '/completions'
});
Example: Modify the request body
var body = typeof request_body_map === 'string'
? JSON.parse(request_body_map)
: request_body_map;
body.max_tokens = body.max_tokens || 1024;
body.temperature = 0.7;
done({
request_vendor_headers: { 'Content-Type': 'application/json' },
request_vendor_body: JSON.stringify(body)
});
var body = typeof request_body_map === 'string'
? JSON.parse(request_body_map)
: request_body_map;
body.max_tokens = body.max_tokens || 1024;
body.temperature = 0.7;
done({
request_vendor_headers: { 'Content-Type': 'application/json' },
request_vendor_body: JSON.stringify(body)
});
Post-request scripts
A post-request script runs after a response is received from the vendor. All pre-request variables remain available as Read. The response-specific variables below are added, and configuration becomes Read & Write. Variables with Write or Read & Write access can be set via done().
| Variable | Access | Description |
|---|---|---|
response_iserror | Read | true if the vendor response indicates an error (status codes outside 200–207). |
response_status_code | Read & Write | HTTP status code from the vendor. |
response_body | Read & Write | Response body from the vendor. |
response_body_raw | Read & Write | Raw response body from the vendor, as a string. |
response_body_raw_map | Read | Raw response body from the vendor, as a map. |
response_body_map | Read | Response body from the vendor, as a map. |
response_headers | Read & Write | Response headers from the vendor. |
response_error_message | Write | Error message to return. Converts the response into an error. |
response_root_key | Read & Write | Dot-notation path to limit the response to a sub-object (e.g. data.records). |
configuration | Read & Write | Connector configuration properties. Changes persist to the connector instance. |
multipart_hook_context_items | Read & Write | Multipart form items for file upload requests. |
metadata_merge | Write | Set to true to combine vendor metadata with model metadata. |
Start every post-request script with an error guard. If the response is an error, call done() with no arguments to pass it through unchanged.
Example: Transform the response body
if (response_iserror) {
done();
return;
}
var body = typeof response_body === 'string'
? JSON.parse(response_body)
: response_body;
body.processed = true;
body.timestamp = new Date().toISOString();
done({ response_body: body });
if (response_iserror) {
done();
return;
}
var body = typeof response_body === 'string'
? JSON.parse(response_body)
: response_body;
body.processed = true;
body.timestamp = new Date().toISOString();
done({ response_body: body });
Utility functions
The following utility functions are available in both script types:
| Function | Description |
|---|---|
console.log() | Outputs a debug message. |
Bring your own LLM connector use case
If you are building a connector for an LLM provider — such as a self-hosted model or a third-party inference endpoint — Global Scripts let you adapt requests and responses to match the expected contract without modifying each resource individually.
For common LLM providers (AWS Bedrock, Azure OpenAI, Google Vertex AI, OpenAI V1 Compatible), you can start from a connector template that pre-populates the authentication setup and scripts for you. For details, see Using connector templates.
The following scripts show a complete pre-request and post-request setup for this scenario.
Pre-request: Set authentication headers
Inject the provider's API key from the connector configuration and enforce the expected Content-Type:
var headers = {
'Content-Type': 'application/json',
'x-api-key': configuration['api_key']
};
done({
request_vendor_headers: headers,
request_vendor_body: request_body_map
});
var headers = {
'Content-Type': 'application/json',
'x-api-key': configuration['api_key']
};
done({
request_vendor_headers: headers,
request_vendor_body: request_body_map
});
Pre-request: Inject a system message
Set default model parameters and ensure a system message is present in every conversation sent to the model:
var body = typeof request_body_map === 'string'
? JSON.parse(request_body_map)
: request_body_map;
body.max_tokens = body.max_tokens || 1024;
body.temperature = 0.7;
var hasSystemMessage = body.messages.some(function(msg) {
return msg.role === 'system';
});
if (!hasSystemMessage) {
body.messages.unshift({
role: 'system',
content: 'You are a helpful assistant.'
});
}
done({
request_vendor_headers: { 'Content-Type': 'application/json' },
request_vendor_body: JSON.stringify(body)
});
var body = typeof request_body_map === 'string'
? JSON.parse(request_body_map)
: request_body_map;
body.max_tokens = body.max_tokens || 1024;
body.temperature = 0.7;
var hasSystemMessage = body.messages.some(function(msg) {
return msg.role === 'system';
});
if (!hasSystemMessage) {
body.messages.unshift({
role: 'system',
content: 'You are a helpful assistant.'
});
}
done({
request_vendor_headers: { 'Content-Type': 'application/json' },
request_vendor_body: JSON.stringify(body)
});
Post-request: Process the choices array
Iterate the choices array in the vendor response and add custom metadata before returning to the workflow:
if (response_iserror) {
done();
return;
}
var body = typeof response_body === 'string'
? JSON.parse(response_body)
: response_body;
if (body.choices && body.choices.length > 0) {
body.choices.forEach(function(choice) {
choice.processed_by = 'connector-post-script';
});
}
body.custom_metadata = {
processed: true,
timestamp: new Date().toISOString()
};
done({ response_body: body });
if (response_iserror) {
done();
return;
}
var body = typeof response_body === 'string'
? JSON.parse(response_body)
: response_body;
if (body.choices && body.choices.length > 0) {
body.choices.forEach(function(choice) {
choice.processed_by = 'connector-post-script';
});
}
body.custom_metadata = {
processed: true,
timestamp: new Date().toISOString()
};
done({ response_body: body });
Best practices
- Always call
done()— a script that does not calldone()hangs the request. - Copy variables before mutating — the runtime uses strict mode. Assign to a local variable first:
var headers = request_vendor_headers;, then modifyheaders. - Do not write code after
done()— it is unreachable. - Check for
nullorundefined—request_bodyandrequest_vendor_bodyareundefinedfor GET and DELETE requests. - Use
continue: falseto short-circuit — return a response directly without calling the vendor.