Automation Suite
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Automation Suite Admin Guide
Last updated Dec 19, 2023

Managing Your Organization

Organization settings are broadly-applicable and impact your Automation Suite experience at the account level: for all tenants, all services, and all users.


To access the Organization Settings page, you need the organization administrator role.

The organization administrator must have an email address associated, otherwise a 400 error is returned when trying to configure individual products.

Changing the Organization Name or URL

  1. Log in to your Automation Suite organization as an organization administrator.
  2. Go to Admin.
  3. Make sure that the organization is selected at the top of the left pane, and then click Settings.

    The Settings page for the organization opens.

  4. In the Organization Name field, edit the name of your organization.
    Important: This change impacts your organization URL, which includes the organization name. Before proceeding, see After Changing Your Site URL.
  5. Click Save Changes in the bottom right.

After Changing Your Site URL

The URL is also known as your Account Logical Name or organization-specific URL. Changing the URL greatly impacts the entities that were using the previous URL:

  • Robots configured at the service level are disconnected. If you change the URL, you need to reconnect your robots, entering the new URL.
  • Bookmarks containing the organization URL don't work anymore. You must share the new URL with all your users.
  • Mobile Orchestrator users are disconnected. Send them the new URL to connect again.


The default language for the user interface and system email notifications is English. You can change the language either globally, with the change being propagated to all the users accessing your organization, or at a local level, for yourself only.

In some cases, you might need to refresh the page or log out and then log back in so that all elements on the page are localized.

For more information about the localization options we currently support and what is in the works, see Localization Support.

Global Language Settings

You can change your organization's language settings on the Admin > organization > Settings page.

Global language settings apply to all users and propagate to all services unless local changes have been made. Local language changes or service-level changes take precedence over global settings.

Newly created Orchestrator services inherit the language setting configured in Organization Settings. All the emails sent to the organization's users are in this language.

User Language Settings

By default, the language selected for the organization applies to the user interface. But all users can localize the user interface for themselves by selecting the desired language.

For more information, see Selecting the user language.

Adding Your Company Logo

You can personalize Automation Suite to also display your own company logo in the header, and you can set different logos for light and dark theme:

To add your logo:

  1. Go to Admin.
  2. Make sure that the organization is selected at the top of the left pane, and then click Settings.

    The Settings page for the organization opens.

  3. Under Company Logo, click Upload light theme logo and select the logo image.

    You can upload an image file with a size of up to 3000 x 3000 pixels and up to 1 MB in size. The image is automatically resized proportionally to a maximum width of 151 pixels.

    We support formats that allow for transparent pixels, such as PNG and SVG.

  4. If your logo does not look good against a dark background, click Upload dark theme logo to also add an alternative image to use when users select the dark theme.

  5. Click Save Changes to add your logo.

The appropriate logo for your current theme appears in the header.

Finding Your Support ID

Note: The Support ID is only available if Automation Suite is licensed.

The Support ID uniquely identifies your organization. You must provide this ID if you want to:

To view your Support ID, go to Admin, select the organization in the left pane, and then click Settings:

Changing the License Management Model

You can enable or disable user license management by going to Admin > organization > Settings > Advanced tab..

Important: Make sure you are fully aware of the consequences of using this control before making any changes. For more information about this setting and instructions, see User license management.

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