This page provides a list of the most common installation issues and the corresponding fixes.
If the issue you're facing is not in the list, contact our support team.
Installation successful, but you cannot access Action Center
Description: Installation completed successfully, but you cannot access Action Center.
Remedy:
- Install the ASP.NET Hosting Bundle:
Cannot access Action Center using the load balancer URL
Description: You cannot access Action Center using the load balancer URL.
Remedy:
- For each Action Center node specify their corresponding hostname and port in the Action Center IIS Settings screen.
- Update the common load balancer URL with the Action Center URL (for example, https://action-center.domain.com) in the Action Center UiPath Identity Settings screen.
Unregistered Client Error
Description: When accessing Action Center using the load balancer URL, Identity Server responds with the Unregistered Client Error
message.
Remedy:
- Update the Subject Alternative Name (SAN) to include all node and load balancer host names:
- use a wildcard pattern such as
DNS Name = *.domain.com
, or - specify each hostname in the SAN
Image or PDF files not loading in forms.
Description: Image or PDF files are not loading inside Form Actions.
Remedy
- Verify the
<appSettings>
property in theUiPath.Orchestrator.dll.config
file and make sure that:
- the value of the
AcceptedRootUrls
key does not include space characters, - the port value for Action Center URL is specified only when it is different than 80 or 443 (default ports).
Additional information: Find more information here.
Action Center not loading, because of 404 response code
Description: Action Center does not load because .json
and .woff2
MIME types used by the Action Center WebApp provide a 404 response code
Remedy:
- For each Action Center node, add the
.json
and.woff2
MIME types in IIS > Mime types > Add:
- File name extension:
.json
, MIME type:application/json
. - File name extension:
.woff2
, MIME type:application/font-woff2
.
PaaS installation using Terraform
Description This issue occurs for PaaS installations run through Terraform. Installation completed successfully, however, Action Center does not load and displays the following message: "You do not have permissions to view this directory or page".
Remedy: Add index.html
in the Default documents section of your cloud provider:
- Go to your App Services in Azure.
- Navigate to Settings.
- Open the Configuration page.
- Switch to the Default documents tab.
- Click + New Document.
- Add
index.html
.
Upgrading successful, cannot access Action Center via Load Balancer URL
Description: Upgrading to higher versions of Action Center was successful, but cannot access Action Center via the load balancer URL
. This issue applies if the Host URL
is different than the load balancer URL
.
Remedy:
- In the
ActionCenter/Actions/environments/env.json
key, manually update the values forbusinessUserPortalProxyServiceUrl
andpostLogoutRedirectUri
to the correctload balancer URL
. - In the
ActionCenter/Processes/environments/env.json
key, manually update the values forbusinessUserPortalProxyServiceUrl
andpostLogoutRedirectUri
to the correctload balancer URL
.
Updated about 11 hours ago