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Last updated Feb 22, 2024


24 October 2022

What's New

The Insights team is excited to present a new release.

To give you a brief overview, 2022.10 comes with two new Templates, the ability to restrict user data by the folders they have permissions to in Orchestrator, improvements to existing templates to provide additional metrics for measuring your automation program, reduced installation complexity via scripts, and the ability to export historical modeled data to external tools to user for analysis and dashboard.

If you've tried Cloud Insights, you might recognize some of the updates.

Historical Data Export

You can now keep track of your automation benefits outside of Insights using your own reporting tools such as Power BI, Tableau, etc. Export historical Insights data covering Jobs, Queues, Robot Logs, Process Manual Values, and Queue Manual Values to add it to your business data. The data export is done through a SQL Server Integration Services (SSIS) package that you need to deploy and configure in your environment.

Business ROI Queues Template

A new template to calculate ROI based on transactions via queues is now available.

Attended Reporting Template

You can now capture a snapshot of your robotic workforce and Attended RPA usage through the Attended Reporting template. For a deeper dive into the metrics, see this blog written by the Insights product team .

Insights Installation

Insights installation time has been trimmed down by adding two scripts covering the initial steps for preparing the Linux and Windows environments.

Folder Permissions Data Restrictions

You can now choose to enable a tenant-level setting that restricts the data that Insights users can access based on the folders they have access to in Orchestrator. Use this feature to make sure that users are only able to view data that's relevant to them.

To enforce data restrictions based on Orchestrator folder permissions, see Folder permissions

Supporting Long Running Workflows

Long running workflows are now supported through a new Jobs measure called Total Suspended Time in Seconds. You can use this measure to report the accurate robot utilization time for a long running job. For example, you can measure a job’s total runtime by subtracting the time spent in Suspended state from the job duration in seconds.

Additionally, Time in Pending in Seconds now includes the time a job spends between the Resumed state and the In Progress state.

Business ROI Template Updated to Subtract Suspended Time

The Business ROI template now subtracts the time a job spent in the Suspended state from every visualization on the dashboard to support Long Running Workflows.

Robot Logs Raw Message Deprecation

Robot Logs Raw Message will be deprecated and no longer supported starting with the 2023.4 release (see Insights deprecation timeline).

Insights Feature in Orchestrator for PaaS Azure App Service

The deployment configuration of an Insights installation connected to an Orchestrator installed as PaaS on Azure App Service is now supported. The Insights feature can now be enabled as a parameter when you run the Orchestrator scripts to install Orchestrator on an Azure App Service.

See the -insightsFeatureEnabled parameter in the Orchestrator scripts
Performance Testing

Insights has been tested at scale to provide metrics for data ingestion, background processes and dashboard loading times. You can review Performance and scalability.

Deprecation Timeline

We recommend that you regularly check the deprecation timeline for any updates regarding features that will be deprecated and removed.

Erratum - 2 August 2023

The formula for Total Manual Time (mins) is now changed to SUM(${time}) ;; from sql: #{time} ;; .
  • 24 October 2022
  • Erratum - 2 August 2023

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