Campos generales

A final piece of data that is extracted using Communications Mining™ is the General field. General fields are data points within the communication which are not associated with any label, for example a policy number. When no extraction has been found and you need to learn something about your communication, you fall back to general fields. For example, you may have an AccountNumber general field trained, and when you get a communication with no label extractions predicted, you still might look for the AccountNumber so that your automation can send it to the right team to process manually.

Nota: en la mayoría de los casos, todos los datos que necesitas deben estar dentro de una extracción. Si resulta que tienes que hacer referencia tanto a un campo de extracción como a un campo general, esto puede indicar que debes solucionar un problema con tu taxonomía.