Document Understanding Cloud APIs error response codes

Depending on your use case, you can use two types of calls for Document Understanding^TM Cloud APIs: synchronous (sync) and asynchronous (async).

Common issues concerning Document Understanding^TM Cloud APIs are outlined in this page.

Handling errors for sync calls

If errors occur, the synchronous call will return an appropriate HTTP status code, accompanied by:

• Error Code: specific code that identifies the type of error.
• Error Message: detailed explanation that describes what the error is about.

Handling errors for async calls

In case of errors, the resulting URL provides the following:

• Error Code: specific code that identifies the type of error.
• Error Message: detailed explanation that describes what the error is about.

If the operationId (returned by the start operation) is found, the results route will persistently return a 202 status (applicable even to unsuccesful requests) and the details of the error will be in the body of the response.

For additional details and examples, check the Swagger documentation.

Digitization job or DocumentId not found

If the digitization job or DocumentId is not found, an error message is generated:

• If you use either the Classification or Extraction synchronous APIs, a 404, Code:[DocumentIdNotFound] error is displayed.
• Is you use the asynchronous APIs for either Classification or Extraction, the get result will return a 200, Code:[DocumentIdNotFound] error.

In both situation, the following error message is generated:

Cannot perform the operation for the given documentId: Ensure it is correct, the digitization is successful (retrieving the digitization result), and not more than 7 days since the digitization call passed (case in which, it expired).

Resolution steps

1. Check the result of the digitization calling /digitization/result/{documentId}.
2. Retry the digitization process.
3. Once the new document ID has been generated from the retry, use it to classify and extract data.

Digitization failed due to client error

In some cases, a failed digitization due to a client error may result in an error message. This is a 400 error, which is displayed as follows: Code: [DigitizationErrorCode], Message: "DigitizationErrorMessage". The error code and the corresponding message can have one of the following values:

[UnsupportedContentTypeError]", "Content type of the input document is not supported."
[UnexpectedPdfStructureError]", "Invalid or corrupt PDF structure."
[InvalidImageSizeError]", "Image size of the input document is not supported."
[UnableToProcessContentError]", "Unable to process document contents."
[ContentTypeMismatchError]", "Declared content-type of the input document does not match the binary content type."
[PasswordProtectedPdfError]", "Password protected PDFs are not supported."
[MaximumNumberOfPagesPerDocumentLimitExceededError]", "Maximum number of pages for digitization exceeded."
[InvalidRequestData]", "The form data in the request is invalid. Expected is a multi-part form data, with either one part consisting of the document to be digitized, or two named parts: File - the document, DigitizationResult - the digitization result, with content type application/json."
[UnexpectedDigitizationResultStructure]", "The digitization result object is invalid and non-serializable."
[InvalidDom]", "The provided DOM is invalid. Make sure the DOM is correctly built, including valid non-overlapping indices, well formed boxes and polygons and valid values for all properties."
[MismatchingDomAndContent]", "The provided DOM and content do not match. Make sure the DOM was generated on the provided document."
[MismatchingDomAndText]", "The provided DOM and text do not match. Make sure the text and DOM were generated on the same document."
[PreprocessingOptionIncompatibleWithDigitizationResult]", "Using the preprocessing option while also providing a digitization result input is not supported."
[InvalidOcrApiKeyError]", "OCR Api key is invalid."
[OcrTooManyRequestsError]", "OCR request quota exceeded."
[ExternalOcrTooManyRequestsError]", "OCR request quota exceeded."
[GoogleBillingNotEnabled]", "Google OCR billing is not enabled. Please enable billing in your Google Cloud Platform account."
[GoogleApiKeyExpired]", "Google OCR Api Key Expired."
[InvalidOcrUrlError]", "The provided OCR URL is invalid or malformed."
[InvalidResponseFromOcrEngineError]", "Invalid response received from the OCR engine. Please set another OCR engine for the project you are using."

Digitization failed due to server error

If digitization failed due to a server error, this can generate an error message. This is a 500 error, which is displayed as follows: Code: [DigitizationFailedServerError], Message: Internal Server Error.

If you encounter this error, we recommend contacting the UiPath® Support team.