Getting support

What to gather before contacting UiPath Support for Cartographer: product version, session ID, session transcript, working file paths, and the exported log bundle.

If you need to contact UiPath Support, these things help them help you faster — you can retrieve each yourself.

To get	Do this
Product version	Settings > General > About > Version
Session ID	Ask the agent: "Provide the session ID for this session that is server-side visible." It returns a GUID — a different GUID from the Project ID.
Session transcript	In the conversation, open the dropdown at top center and select Export as markdown to save the full transcript as a .md file.
File paths to working files	Ask the agent: "show me the path to the knowledge wiki and to the saved PDD." Cartographer returns the local paths to the in-session wiki, the generated PDD, and the Markdown versions of the diagrams.
Log bundle, for deeper issues	Settings > General > About > Export > Download produces a .zip of the technical logs.

What's in the log bundle

The exported .zip contains the application's log files:

File	Contents
main.log, and main.old.log for the previous session	General application activity — startup, settings, and skill and plugin loading.
interop-<date>.log, one per day	The Interop process — connection setup, authentication, proxy resolution, and cloud communication.
pip-spawner-<date>.log	The picture-in-picture spawner process, used for background and picture-in-picture session capture.