Licensing

Unified Pricing

Important:

The information on this page applies to you if you opted for the Unified Pricing licensing model. For general licensing information, refer to the Automation Cloud admin guide.

Licensing plans

The following table provides details on which Unified Pricing licensing plans allow you to use Healing Agent:

Community	Basic	Standard	Enterprise
❌	✅ Requires paid consumable add-on	✅ Requires paid platform add-on that includes 5,000 heals / year	✅ Includes 5,000 heals / year

Note:

*For the basic plan, you cannot opt out of data collection. For more information, refer to Data collection.

User licenses

Important:

The user license information relates to the user’s ability to import the recommendations made by the Healing Agent for a process in Studio, and apply the fixes to the process workflows.

The following table provides details on which Unified Pricing user licenses allow you to use Healing Agent:

Express User	Basic User	Plus User	Pro User
❌	✅	✅	✅

Platform Unit consumption

Platform Units measure the license usage of Healing Agent in Unified Pricing as follows:

• One charge equals 3 Platform Units.
• If recommendations are enabled, you are charged once per recommendation, regardless of whether it is followed by a manual fix or not.
• If self-healing is enabled, you are charged once per self-healing action.
• You are charged the same, regardless of whether recommendations are provided or self-healing.
• If the same UI Automation activity fails repeatedly during a single job execution, Healing Agent heals the activity and then re-uses this healing information for subsequent failures. A charge applies only once for the initial healing. No additional charges are incurred for subsequent uses of the same healing information.
• Healing information from a previous run is not retained in the next run. As such, in the next job run, Healing Agent heals the activity and incurs an additional charge.
• Failed self-healing actions are not charged.

Important:

We encourage you to use Healing Agent recommendations to fix automation issues permanently, rather than indefinitely running a faulty process.

How does Healing Agent handle multiple issues in one activity?

Take an activity that has two issues simultaneously:

• The selector is broken.
• A pop-up obstructs the UI element.

Healing Agent resolves each issue separately, but you are charged only once per activity.

The same is true if the activity runs in a loop within the same job. It may heal multiple times, but you are only charged once.

Flex

Important:

The information in this section applies to you if you opted for the Flex licensing model.

Licensing plans

The following table provides details on which Flex licensing plans allow you to use Healing Agent.

No platform SKU purchased	Standard platform SKU	Advanced platform SKU
✅ Requires paid platform add-on that includes 5,000 heals / year	✅ Requires paid platform add-on that includes 5,000 heals / year	✅ Includes 5,000 heals / year

Consumables

Once you exhaust the healing actions included in your plan, you will be charged 15 Agent Units per recommendation and/or healing action.

Self-serving trial

If you are on the Enterprise licensing plan and don't already own the Healing Agent add-on, you can start a free 60-day trial. You can thus evaluate how Healing Agent can help decrease the automation TCO by boosting UI automation resilience and minimizing maintenance efforts.

You will receive 200 heals for the whole trial duration.