My notifications

You can manage your notifications using the My Notification view from the Notifications settings page. Visit Notifications settings to learn more.

Learn about the experience of working with your notifications, by reading about how to manage them in the Notifications panel, and about the notification events you can subscribe to.

Events

Whenever an event that impacts you is generated, a notification is sent. The action events that generate notifications are:

• Action Assigned - an action has been assigned to you.
• Action Forwarded - an action has been forwarded to you.
• Action Un-assigned - an action has been unassigned from you.
• Action Bulk Assigned - a bulk of actions have been assigned to you.
• Action Bulk Un-assigned - a bulk of actions have been unassigned from you.

Viewing and accessing notifications

You can access notifications through the Notifications panel only.

To access the Notifications panel, go to the top navigation bar and select the bell icon. The Notifications panel displays notifications ordered by date, in descending order. The Notifications panel displays notifications from newest to oldest.

To access a specific notification, select the desired notification frame.

Filtering notifications

While you're in the Notifications panel, you can further filter the notifications, so you can view certain notifications first. To filter the notifications that you receive in the Notifications panel:

1. Open the Notifications panel.
2. Select the Service dropdown and then select the service for which you want to view notifications.
3. Select the Severity dropdown and then select the severity of the notifications that you want to view.

Viewing and accessing email notifications

When an event that you are subscribed to takes place, an email notification is generated and sent to the email address that you used to create your account. To access the email notifications, check out the inbox of the email address where you know the notifications will be sent.

With email notifications you can perform the following actions:

• Read general information about the event that took place.
• Navigate to the corresponding service and tenant where the event took place.

Enabling email notifications

To enable email notifications, you must configure a custom SMTP server. Visit Configuring email notifications using custom email settings to configure a custom SMTP server for your organization.

Viewing and accessing Slack notifications

To access your Slack notifications, follow these steps:

1. Log in to Notifications Preferences, and navigate to Actions.
2. Check to receive all the notifications through Slack.
3. When an event that you are subscribed to takes place, Notification Service generates a Slack notification.

With Slack notifications, you can perform the following actions:

• Read general information about the event that took place.
• Navigate to the corresponding service and tenant where the event took place.

Displaying only unread notifications

To display unread notifications, select the Unread only checkbox in the Notifications panel.

Marking all notifications as read

To mark all notifications as read:

• In the Notifications panel, select More Action on All Notifications at the bottom of the Notifications panel and then select Mark all as read.

Clearing all notifications

To clear all notifications from the Notifications panel:

• In the Notifications panel, select More Action on All Notifications at the bottom of the Notifications panel and then select Clear all.

Deleting notifications

You can delete notifications individually. To delete a notification:

1. Go to a notification from the Notifications panel and select Action on Notification.
2. Select Delete.

Selecting Delete permanently deletes a notification.

Subscribing to events

You can subscribe to certain events to receive notifications about them. Subscribe to events in the Notifications settings page. Visit Notification settings to learn more.

Note:

The Automation Cloud^TM Public Sector column is visible for services with in-app notifications enabled. The Email column is visible for services with email notifications enabled.

Subscribing to an event:

1. Go to the Notifications settings page.
2. Go to a service tab and then go to the Automation Cloud^TM Public Sector or Email column.
3. Select the checkbox that is inline with the event that you want to subscribe to.
   If you want to receive both in-app and email notifications on an event, then select both checkboxes under Automation Cloud^TM Public Sector and Email column.

Subscribing to all events:

1. Go to the Notifications settings page.
2. Go to a service tab and then go to the Automation Cloud^TM Public Sector or Email column.
3. Select the Automation Cloud^TM Public Sector or Email checkbox to subscribe to notifications on all events.

Unsubscribing from events

To stop receiving notifications, you can unsubscribe from certain events. You can unsubscribe from events from the Notifications panel or from the Notifications settings page.

Note:

The Automation Cloud^TM Public Sector column is visible for services with in-app notifications enabled. The Email column is visible for services with email notifications enabled.

Unsubscribing from the Notifications panel:

1. Access the Notifications panel.
2. Go to a notification and select the Action on Notification menu.
3. Select Unsubscribe from <event>.

Unsubscribing from the Notification settings page:

1. Go to the Notification settings page.
2. Go to a service tab and then go to the Automation Cloud^TM Public Sector column.
3. Deselect the checkbox that is inline with the event that you want to unsubscribe from.

   If you want to unsubscribe from both in-app and email notifications for an event, then deselect both checkboxes under Automation Cloud^TM Public Sector and Email.

Unsubscribing from all events

1. Go to the Notifications settings page.
2. Go to a service tab and then go to the Automation Cloud^TM Public Sector or Email column.
3. Deselect the Automation Cloud^TM Public Sector or Email checkbox to unsubscribe from notifications about all events.

Warning: Unsubscribing from all the events of a service, via both Automation Cloud^TM Public Sector and Email, generates the following warning: "You’re not subscribed to receive any notifications from this service."

The Restore default subscriptions option restores the default subscriptions for notifications received both on Automation Cloud^TM Public Sector and Email.