Action types

Form actions

Form Actions ask for input through forms and they are compatible with the form.io framework only. Orchestrator handles form visualization, action assignment, and completion.

According to your use cases, you can further customize your form actions. Visit Working with Form Actions to learn what features you can use inside form actions.

Note: Note that the embedding objects in form action feature is not available for objects in AWS S3 buckets.

External actions

External Actions are handled in external systems, such as JIRA or Salesforce, contributing to the suspend-resume cycle in an Orchestration Process, as external automation can create the Action in Orchestrator and suspend the workflow until the Action is completed. A form schema does not restrict them, and there is no visualization provided for such Actions. Upon completion, data input is mapped back to the workflow variables.

Action assignment is handled externally. Therefore, External Actions cannot be assigned to users.

In case the external automation cannot complete the action, you can do it instead based on an action performed within the corresponding external system. To complete an external action, you need Edit permissions on Actions and access to the associated folder.

Generating processes

Visit Processes types to learn about the generating processes for each type of action.