Managing user accounts and recording

For each user account, you have access to a set of Actions to manage their information and recording process. To do this, follow the below steps:

1. Search for the user account.
2. Hover on the User Email to show the used Desktop App version.
3. Select Action option displayed on the upper left side of the screen.
   Note: If you don't select a user account you can access the Action set by hovering the mouse over the blank space after the value from the Ready For Analysis column and clicking the three-dotted icon.

   
   

   

   
   

The below options are available:

• Reset the recording statistics for the user. This is done by deleting all the Ready for Analysis data if stored in the default folder. A warning message is displayed to confirm this action. Data already uploaded to AI Center won't be deleted.

  
  

  

  
  
• Restart Queue continues capturing data for the paused recording. (Best used in troubleshooting purposes, when errors occur)
• Restart Desktop App remotely restarts the Desktop App to retry recording if errors occurred.
• Start remotely starts selected users that are in Stopped status.
• Stop remotely the Client App from the users’ machine.

• Delete the user account.

  Warning: When deleting a user account, the captured data is not deleted from the user's desktop storage. To delete captured data, you can Reset a user before deletion or uninstall the Task Mining application on the user's desktop.
• Download logs option enables you to download the recorder logs, queue logs, and magma logs for the selected user if their status is labeled with error.