UiPath Studio

The UiPath Studio Guide

Native Citrix Support

Interactive Selection in Citrix Apps Freezes And Nothing is Selected

Observed Behavior

After you install the UiPath Citrix Extension and try to select UI elements from a Citrix App, interactive selection freezes for one minute, and then nothing is selected.

Cause

This happens if the UiPath Remote Runtime is not running in the Citrix App session.

Solution

  • Check if the UiPathRemoteRuntime.msi is installed on the Citrix application server from which the Citrix App is opened.
  • On the Citrix application server, check if the UiPathRemoteRuntime.exe process is running. If the UiPathRemoteRuntime.msi is installed, then the process is started automatically on the Citrix App session login.

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Note:

If you can not install the UiPathRemoteRuntime.msi on the Citrix servers, it is recommended to uninstall the Citrix Extension from the client machine, as described here.

Interactive Selection in Citrix Apps is Imprecise And Appears Offset

Observed Behavior

When using interactive selection in Citrix Apps, the UI element highlight is imprecise and can appear offset.

Cause

This occurs because of the High DPI scaling performed by the Citrix Receiver.

Solution

This issue can be solved by disabling the High DPI scaling option from the Citrix Receiver, as described on this page.

Could Not Copy Over File "C:\Program Files (x86)\Citrix\ICA Client\UIPathPluginCitrix.dll". It Is Being Used by Another Process.

Observed Behavior

When trying to install the UiPath Citrix Extension, the following error is displayed:

Cause

This occurs when the UiPath Citrix Extension is already installed and an open Citrix App is using it.

Solution

Close all your active Citrix App sessions, as described here and then try to install the UiPath Citrix Extension again.

Could Not Read Citrix Registry Key: 'SOFTWARE\Citrix\Install\ICA Client' value: 'InstallFolder'

Observed Behavior

When trying to install the UiPath Citrix Extension, the following error is displayed:

Cause

This error message is displayed when the Citrix Receiver is not installed. It is also displayed if the Citrix Receiver for Universal Windows Platform is installed.

Solution

Download and install the Citrix Receiver or Citrix Workspace.

Interactive Selection Does Not Detect Individual UI Elements

Observed Behavior

After installing the Citrix Extension on the client machine and the UiPath Remote Runtime component on the Citrix servers, interactive selection does not work.

Cause

This issue occurs if your Citrix Apps are running in Windowed Mode. This can be verified by toggling the Windowed Mode (bring the Citrix App into focus and press Shift + F2).

Solution

To fix this issue, you can either exit the Windowed Mode, or upgrade the UIAutomation package to version 2019.4 or newer. For more details, go to this page.

Updated about a year ago


Native Citrix Support


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