orchestrator
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Orchestrator User Guide
Automation CloudAutomation Cloud Public SectorAutomation SuiteStandalone
Last updated Oct 30, 2024

Notifications

You can receive notifications for a variety of events related to your Orchestrator activity, as well as for the folders you choose.

Notifications are managed from the Notifications section of your user preferences, which you can access in two ways:

  • By clicking the icon with your initials, in the top right-hand corner of the navigation bar.
  • By clicking the cog icon in the Notifications panel.

Once you subscribe to be alerted for the events or severity levels of your choice, notifications are displayed in the Notifications panel, which you can access by clicking the bell icon in the top right-hand corner of the navigation bar.

You can read more about this framework in My notifications and Managing notifications.

Notification permissions

General

To view notifications, you need the following permissions:

  • View on Alerts at the tenant level
  • View on the specific component in the folder for which you want to receive notifications
Note: Known issue

If an alert requires two permissions, those permissions must be granted via direct user-level assignment or via the same group. If they are granted via two separate groups, the alert is not sent.

If you choose to assign permissions via groups, these are the permission combinations that you need to grant to make sure that users receive alerts:
  • For alerts covering tenant-scoped actions, grant the following permissions to the same group:
    • View on Alerts at the tenant level
    • View on the specific tenant-scoped component at the tenant level

    Example: The "Machine disconnected" alert requires View on Alerts and View on Machines at the tenant level, within the same group.

  • For alerts covering folder-scoped actions, grant the following permissions to the same group:
    • View on Alerts at the tenant level
    • View on the specific folder-scoped component at the folder level

    Example: The "Job faulted" alert requires View on Alerts at the tenant level and View on Jobs at the folder level, within the same group.

Component-specific

This table lists the events that you can subscribe to, their corresponding severity level, and the permission required to receive each notification.

Event category

Event

Severity

Required permissions

Robots

Unattended robot is available

Info

  • View on Machines (tenant)

  • View on Monitoring (folder)

Unattended robot is unresponsive

Error

  • View on Machines (tenant)

  • View on Monitoring (folder)

Unattended robot is disconnected

Fatal

  • View on Machines (tenant)

  • View on Monitoring (folder)

Attended robot is unresponsive

Info

  • View on Users (tenant)

  • View on Monitoring (folder)

Attended robot is disconnected

Info

  • View on Users (tenant)

  • View on Monitoring (folder)

Triggers

Trigger misfired

Error

View on Triggers

Trigger automatically disabled

Fatal

Trigger automatically disabled after job failures

Fatal

Trigger failed to create jobs

Error

Jobs number limit reached for process

Info

Connected Triggers

No connection found in order to create event trigger

Error

View on Connections

Event trigger creation failed

Error

Connected event trigger deletion failed

Error

Jobs

Job execution failed

Error

View on Jobs

Jobs execution in pending

Error

Job execution running timeout

Error

Process retention error

Error

Queue Items

Transaction failed with application exception

Error

View on Transactions

Transaction failed with business exception

Warn

Reviewer assigned

Info

Queues

Queue SLA error

Error

View on Queues

Queue retention error

Error

Process

Process notification

Info

View on Processes

Process notification

Warn

Process notification

Error

Process notification

Fatal

Process notification

Success

Folders

Folder delete succeeded

Success

View on Folders

Folder delete failed

Error

Folder migration succeeded

Success

Folder migration failed

Error

Personal Workspaces

Personal workspaces enabled

Success

N/A

Enabling personal workspaces failed

Error

Finished exploring personal workspaces

Success

Personal workspaces exploration failed

Error

User started exploring your personal workspace

Error

User finished exploring your personal workspace

Info

Finished exploring your personal workspace

Info

Personal workspace converted to folder

Info

Personal workspace deleted

Info

Export

Export completed successfully

Success

N/A

Export failed

Error

Test Automation

Automation test operation finished

Info

N/A

Serverless

Problem synchronizing VPN settings to Serverless Control Plane

Warn

View on Machines

Failed to synchronize VPN settings with Secure Control Plane

Error

Problem with machine and secrets synchronization

Warn

Machine and secrets synchronization failed

Error

Problem with machine synchronization to Serverless Control Plane

Warn

Machine synchronization to Serverless Control Plane failed

Error

Serverless VPN success events

Success

Serverless VPN warning events

Warn

Serverless VPN error events

Error

Serverless VPN fatal events

Error

Cloud Robots

Cloud Robots pool events

Warn

View on Machines

Cloud Robots virtual machine error events

Error

Cloud Robots virtual machine information events

Info

Cloud Robots images error events

Error

Cloud Robots images information events

Info

  • Notification permissions
  • General
  • Component-specific

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