April 2025

30 April

Improvements

Communications Mining™ labels are now collapsible within the field annotation pane.

7 April

What's fixed

• In very rare cases, you could not delete messages from the user interface because comment IDs contained invalid characters.
• In the extraction field annotation interface, the platform only displayed the reference within a message and not the extracted value. Therefore, some values which can be inferred from the messages appeared as missing when the value was different to the reference in the message.
• The Quality of service and Tone analysis toggles did not remain enabled when selecting Update in the Dataset tab, under Settings.