November 2026

November 2026 release notes for Agents in Automation Cloud and Test Cloud.

November 10, 2026

Chat agents built on the Flow canvas in Maestro are generally available

Chat agents built on the Flow canvas in Maestro are now generally available, alongside the existing single-prompt Agent Builder path. Building the chat on the Flow canvas enables capabilities such as:

• Routing based on what the user asks.
• Hand-off from one agent to another that specializes in the request.
• Fixed messages that don't use a large language model (LLM).
• Parallel branches that run while the conversation continues.

Both build paths reach end users as the same chattable Conversational Agent, so you can move a chat agent to the Flow canvas without changing how users reach it. Voice agents remain in Preview.

For details, refer to Chat.