Use of customer data with Autopilot for Everyone

目的

我们会出于以下目的处理服务中使用的信息：

• 提供服务
• 机器学习以及产品增强和开发

提供服务

We process user inputs of text, images, and documents provided in runtime to deliver our services, such as running automations, and responding back to the user with a recommended output.

We process telemetry data such as usage data to make sure that our platforms operate smoothly and to optimize the user experience based on the feedback and usage patterns we observe.

We use data analytics to measure and evaluate the performance of our services, as well as to improve the functionalities.

We process account information such as cloud ID, username, password in accordance with Automation Cloud policies in order to provide you with access to the services and to secure your account.

根据我们的支持条款，我们可能会处理您发送给我们用来获取支持或在必要时进行故障排除的数据。

机器学习以及产品增强和开发

We do not use your data to train the LLM models.

数据存储空间

User chat data and Autopilot for Everyone configuration data is stored in Orchestrator storage buckets.

系统会在您使用此产品时根据您选择的流程以及 Automation Cloud 管理员指南中的“数据驻留”页面存储数据。

Please review Autopilot - Chat history storage management for additional information about chat data storage.

与生成式 AI 服务集成

Autopilot for Everyone uses Claude 3.5 Sonnet and GPT-4o-mini to process user inputs and generate responses. These LLM model requests are facilitated by the LLM Gateway and governed by our AI Trust Layer.

Data is not used to train third party models when using Autopilot for Everyone.

保障措施

We employ the following safeguards in achieving the previously described purposes:

• Autopilot can be disabled as desired, through the AI Trust Layer.

• Access is strictly limited, and any access is logged and audited.

• The customer can delete, modify the data used with the product directly through the Autopilot for Everyone UI or by asking Support for a deletion request.