# Setup and installation troubleshooting

> Diagnose and fix Delegate setup and installation issues: missing application context, website access errors, undetected browser extensions, and sign-in failures.

## Delegate doesn't see my applications

**Cause 1:** Screen Context is set to None.
**Solution 1:** Set it to something other than None, from the screen icon next to the chatbox.

**Cause 2:** On Windows, the screen-recording or UI automation permission wasn't accepted.
**Solution 2:**
1. Accept the permission.
2. Restart Delegate.

**Cause 3:** On macOS, the screen recording or accessibility permission wasn't granted.
**Solution 3:**
1. Grant it from **Settings** → **Permissions**.
2. Restart Delegate.

## Delegate says it can't access a website

**Cause 1:** No internet connection.
**Solution 1:** Check your connection.

**Cause 2:** A corporate network is blocking AI services.
**Solution 2:** Ask your IT department if you suspect this.

**Cause 3:** The issue is specific to one site.
**Solution 3:** Try a different website to isolate it.

## The browser extension isn't detected

**Cause 1:** The extension isn't installed or enabled.
**Solution 1:** Confirm it's installed and enabled. On Chrome, check `chrome://extensions`.

**Cause 2:** The browser hasn't picked it up yet.
**Solution 2:** Restart your browser after installing it.

## I can't sign in

**Cause 1:** Your account credentials are wrong.
**Solution 1:** Verify your UiPath account credentials.

**Cause 2:** Your organization uses SSO.
**Solution 2:** Make sure you're on the corporate network or VPN.

**Cause 3:** The wrong tenant is selected.
**Solution 3:** Confirm the correct tenant is selected.