# Troubleshooting

> If you run into installation or upgrade issues, consider the following troubleshooting scenarios:

If you run into installation or upgrade issues, consider the following troubleshooting scenarios:

## Failed to create temp directory

**Description**: When you install or upgrade to this version, the process fails with the following error message: "SFXCA; Failed to create temp directory. Error code 5".

**Solution**: Run the Test Manager installer with administrative privileges. To do this, open the Command Prompt on your machine where you intend to perform the installation. Execute the following command: `UiPathTestManager.msi/l*vx log.txt`. This command installs Test Manager while creating a detailed log file (`log.txt`) which helps in troubleshooting, if issues occur during installation.

## The following Windows features need to be enabled in Windows settings

You might run into this installation error if you have missing IIS modules.

![docs image](https://dev-assets.cms.uipath.com/assets/images/test-manager/test-manager-docs-image-125742-a938a953-8bee7bde.webp)

To solve this issue, make sure that you have installed all the IIS modules. For more information, see [Software Requirements and Prerequisites](https://docs.uipath.com/test-manager/standalone/2024.10/installation-guide/test-manager-software-requirements#software-requirements-and-prerequisites).

## You don't have the necessary rights to access this application

:::important
Make sure that you have allocated a Testing Runtime license at the tenant level.

See [Post-installation steps](/test-manager/standalone/2024.10/installation-guide/test-manager-installation)
:::

If you have previously logged in using the host tenant, you need to change it to **Default**.

1. You get the following message if the tenant is set to **host**.

   ![docs image](https://dev-assets.cms.uipath.com/assets/images/test-manager/test-manager-docs-image-125534-bc4f64ff-2081880e.webp)
2. Click the logout button.
3. Go to **Change** to specify the tenant.

   ![docs image](https://dev-assets.cms.uipath.com/assets/images/test-manager/test-manager-docs-image-127259-65ac20ab-05ace67f.webp)
4. In the **Tenant Name** enter **Default** as your tenant.
5. Enter your credentials and click **Log in**.

## The Following Windows Features Need to Be Enabled in Windows Settings

You might run into this installation error if you have missing IIS modules.

![docs image](https://dev-assets.cms.uipath.com/assets/images/test-manager/test-manager-docs-image-125742-a938a953-8bee7bde.webp)

To solve this issue, make sure that you have installed all the IIS modules. For more information, see [Software Requirements and Prerequisites](https://docs.uipath.com/test-manager/standalone/2024.10/installation-guide/test-manager-software-requirements#software-requirements-and-prerequisites).

## You Don't Have the Necessary Rights to Access This Application

:::important
Make sure that you have allocated a Testing Runtime license at the tenant level.

See [Post-installation steps](/test-manager/standalone/2024.10/installation-guide/test-manager-installation)
:::

If you have previously logged in using the host tenant, you need to change it to **Default**.

1. You get the following message if the tenant is set to **host**.

   ![docs image](https://dev-assets.cms.uipath.com/assets/images/test-manager/test-manager-docs-image-125534-bc4f64ff-2081880e.webp)
2. Click the logout button.
3. Go to **Change** to specify the tenant.

   ![docs image](https://dev-assets.cms.uipath.com/assets/images/test-manager/test-manager-docs-image-127259-65ac20ab-05ace67f.webp)
4. In the **Tenant Name** enter **Default** as your tenant.
5. Enter your credentials and click **Log in**.