# Trigger-based attended automation

> Attended automations are designed to run under human supervision based on input received from humans. Therefore, the actions a user or an application takes are defining for attended automations. Triggers advance attended automations by monitoring whatever action a user or an application takes. In the UiPath attended automation ecosystem, user and application actions are defined as events. Triggers can set off a multitude of events, enabling complex attended automations.

## Introduction

Attended automations are designed to run under human supervision based on input received from humans. Therefore, the actions a user or an application takes are defining for attended automations. Triggers advance attended automations by monitoring whatever action a user or an application takes. In the UiPath attended automation ecosystem, user and application actions are defined as events. Triggers can set off a multitude of events, enabling complex attended automations.

## Benefits

The benefits of the current trigger-based attended automation capabilities are:

* **Build highly responsive automations** – using triggers for application or form events such as **Minimized**, or for user events such as **Click.**
* **Work with multiple attended scenarios at the same time** – using triggers for multiple application events (**Minimized, Restored, Title changed**) or user events (**Click, Keypress, Hotkey, Mouse**) that you can enable at the same time.
* **Higher UI (user interface) accuracy and overall performance** – using the improved version of the existent capabilities, to better identify UI elements and events.
* **Run workflows intermittently** – using triggers that you can schedule to either run one time, in sequence, or at the same time.

## Common use cases

Here are a couple of scenarios where you can use the trigger-based attended solution:

* **Contact Center:**
  + **Customer service** - for companies where customer service works via phone calls.
  + **Sales requests**
* **Feedback forms**
* **Survey applications**
* **Digital Adoption Platforms**
  + For developing guided tours, to help users navigate through a product, application, or website.
  + For developing custom validation for user input.