AppOne

No Data Is Showing in AppOne While It Looks Fine in the Connector

Cause

AppOne was not opened with a (correct) dataset, or the mandatory attributes were named differently in the connector.

Solution

First, check if AppOne is opened with a dataset. It this does not solve the issue, check if the mandatory attributes are filled in AppOne. If not, check if there is a Name in datasource which seems quite similar.

See Mapping Attributes

Data Seems to Be Missing in AppOne

Cause

In the properties of the period filter, the option No dates after now… is enabled which filters out cases and events that happen after the Now defined in the dataset.

Solution

Disable the “No dates after now…” option in the properties of period filters. See illustration below.

Attribute Is Not Empty but Shows Only NULL When Used

Cause

When an attribute is not empty but when used only shows NULL it is filtered out at some point.

Solution

There are several filters which are enabled by default on different dashboards. Check whether are any active filters.

A less obvious filter is the Visible filter from an attribute. This filter can be found in the ADVANCED... menu of the attribute properties in the Advanced tab. See illustration below.