# Analysis - Root Cause Analysis

> Root cause analysis can be used to analyze the behavior of cases, in particular unwanted behavior, and how to improve it through automation.

## What is root cause analysis?

Root cause analysis can be used to analyze the behavior of cases, in particular unwanted behavior, and how to improve it through automation.

In the **Analysis – Root cause analysis** dashboard you can compare the occurrence of cases with a certain behavior relatively to a reference set of cases. The set of *Reference cases* is defined based on the **Case start** filter. Within this set of cases, you can select the behavior that you want to analyze. For example, cases with a certain tag. This selection is called the *Selected cases*.

## Analysis - Root Cause Analysis dashboard

The **Analysis - Root cause analysis** dashboard enables you to compare a set of cases selected by using a specific filter setting with the reference set of cases that is defined by the **Case start** filter. For the attribute selected in the dashboard a comparison of the absolute and relative frequency of the attribute value within the selected cases and the reference cases is displayed.

### Influence

The **Influence** is the deviation from the **Reference %**. The Reference % is calculated as the percentage of *Selected cases* in the *Reference cases*. A large deviation from the **Reference %** indicates a possible high influence on the selection.

![docs image](https://dev-assets.cms.uipath.com/assets/images/process-mining/process-mining-docs-image-58801-38c82d5f-c59f40fb.webp)

:::note
It is possible to select multiple attributes for the root cause analysis. See also [Working with Charts](https://docs.uipath.com/process-mining/standalone/2021.10/user-guide/working-with-charts#attributes).
:::

## Performing root cause analysis

To perform a root cause analysis first define what you want to analyze. Then add user filters to define the *cases* for the analysis.

### Display detail information

Click on the **Information** icon in the upper-right corner of the **Analysis - Root cause analysis** dashboard to display detail information on the root cause analysis.

A popup window is displayed containing detailed information on the data actually displayed in the **Analysis - Root cause analysis** dashboard. See the illustration below.

![docs image](https://dev-assets.cms.uipath.com/assets/images/process-mining/process-mining-docs-image-53724-e490e52a-83c48d3b.webp)