# Installation

> This can occur for several reasons. Most likely the security settings or the virus scanner on the server are configured too strict.

## Localhost:xxxx/?page=superadmin Is Unavailable

### Cause

This can occur for several reasons. Most likely the security settings or the virus scanner on the server are configured too strict.

### Solution

Make sure that the client - server interactions are allowed by the IT-security policy. If allowed, (temporarily) disable the virus scanner to test the connection. If this solves the problem, UiPath Process Mining can be added to the white list of the virus scanner.

## Builds Not at Root

### Cause

The `builds` folder cannot be found in the root folder of the **UiPath Process Mining** installation.

### Solution

Make sure that the `builds` folder is in the root folder of the **UiPath Process Mining** installation.

## Executable Path Reported With the Wrong Case, the Webserver Might Be Misconfigured

### Cause

One or more folders/files in the installation folder are named incorrectly, this can for example, be caused by a typo or by capitalization.

:::important
Except for the `build` files, **UiPath Process Mining** file and folder names must be in lowercase.
:::

Another possible cause can be that the path in IIS is misconfigured and contains typos or capitals.

### Solution

Make sure that the name of the folders in the installation folder do not have typos and are in lowercase.

Follow these steps to check the IIS configuration.

| Step | Action |
| --- | --- |
| 1 | Open **IIS Manager**. |
| 2 | Click on **Sites** in the **Connections**panel. |
| 3 | Check the **Path** for the **UiPath Process Mining** website. |

## After Installation the Platform Shows an HTTP 503 Error.

### Cause

Sometimes an IIS site will start reporting "HTTP Error 503. The service is unavailable.".

### Solution

Restart the application pool in IIS manager.

| Step | Action |
| --- | --- |
| 1 | Open **IIS Manager**. |
| 2 | Click on **View Application Pools** in the **Actions**panel to display the available application pools. |
| 3 | Select the Application Pool for the platform. |
| 4 | Click on **Stop**and then on **Start**in the **Actions**panel. |

## When Logging in After Installation Only an Error Is Thrown (the Server Is Misconfigured, Contact Your Administrator)

### Cause

This can occur for several reasons. Most likely the URL that is used to access the **Superadmin** page is incorrect.

### Solution

Check the URL that is used. Make sure `/?page=superadmin` is in the URL. You can also verify the title of the login box. This must be **</> Superadmin login**. See illustration below.

![docs image](https://dev-assets.cms.uipath.com/assets/images/process-mining/process-mining-docs-image-54464-1fca0984-d36a9af9.webp)

:::important
`superadmin` in the URL must be all lowercase!
:::

## The Platform Is Not Reachable From Any Other Machine Than Localhost

### Cause

A firewall might be blocking the **UiPath Process Mining** platform.

### Solution

The firewall needs to allow traffic to the platform.

By default, the **UiPath Process Mining** is set to only use HTTPS. Make sure you have an HTTPS binding for the platform in IIS.

## After Installation the Platform Only Shows an Error Message.

### Cause

When no applications are configured, only the **UiPath Process Mining Superadmin** pages are available.

### Solution

Go to http://platform/?page=superadmin