Introduction
The purpose of this Troubleshooting guide is to serve as a Knowledge Base for common problems faced or questions asked when using UiPath Process Mining. It does not provide a complete list of all problems you may encounter, but is intended to provide guidance with the most common issues. If you encounter any issues that are not covered by this Troubleshooting guide, feel free to reach out to UiPath Technical Support.
The Troubleshooting guide contains the following sections:
- General Issues;
- Superadmin;
- Connector;
- AppOne;
- Cache Generation;
- Installation;
- Frequently Asked Questions.
Log files
The <PLATFORMDIR>/logs
folder contains subfolders containing session log files.
LDAP connection errors
Inspect the <PLATFORMDIR>/logs/iisnode
folder for files containing LDAP connection error
lines. The example below displays a log file with an error message. The data
field contains the relevant error code. Refer to the LDAP wiki for an explanation of the error. In the example below the error is 52e
, ERROR_LOGON_FAILURE
.
[2000-01-01T00:00:00.000Z] LDAP connection error:
[2000-01-01T00:00:00.000Z] json: {"lde_message":"80090308: LdapErr: DSID-0C090447, comment: AcceptSecurityContext error, data 52e, v3839\u0000","lde_dn":null}
UiPath technical support
When contacting UiPath technical support for an LDAP connection error, always include recent iisnode
log files and recent session files.
Note
To ensure you have the up-to-date log files representing the issue, you can delete the current
iisnode
log files, restart the IIS server, and take the steps to reproduce the issue.
For issues regarding process apps or discovery accelerators, provide recent session log file, the .mvp
file and relevant data files.
Updated 7 months ago