Introduction

The purpose of this Troubleshooting guide is to serve as a Knowledge Base for common problems faced or questions asked when using UiPath Process Mining. It does not provide a complete list of all problems you may encounter, but is intended to provide guidance with the most common issues. If you encounter any issues that are not covered by this Troubleshooting guide, feel free to reach out to UiPath Technical Support.

The Troubleshooting guide contains the following sections:

• General Issues;
• Superadmin;
• Connector;
• AppOne;
• Cache Generation;
• Installation;
• Frequently Asked Questions.

Log files

The <PLATFORMDIR>/logs folder contains subfolders containing session log files.

LDAP connection errors

Inspect the <PLATFORMDIR>/logs/iisnode folder for files containing LDAP connection error lines. The example below displays a log file with an error message. The data field contains the relevant error code. Refer to the LDAP wiki for an explanation of the error. In the example below the error is 52e, ERROR_LOGON_FAILURE.

[2000-01-01T00:00:00.000Z] LDAP connection error:
[2000-01-01T00:00:00.000Z] json: {"lde_message":"80090308: LdapErr: DSID-0C090447, comment: AcceptSecurityContext error, data 52e, v3839\u0000","lde_dn":null}

UiPath technical support

When contacting UiPath technical support for an LDAP connection error, always include recent iisnode log files and recent session files.

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Note

To ensure you have the up-to-date log files representing the issue, you can delete the current iisnode log files, restart the IIS server, and take the steps to reproduce the issue.

For issues regarding process apps or discovery accelerators, provide recent session log file, the .mvp file and relevant data files.