# KPIs

> The following table describes the KPIs defined in **Order-to-Cash** app template and presented in different dahboards.

The following table describes the KPIs defined in **Order-to-Cash** app template and presented in different dahboards.

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    KPI 
    Description 
    Dashboard 
  
 
 
  
    Sales orders 
    The total number of Sales orders created within the selected period. 
   
      
          Summary  
          End to end process  
          Customers  
      

  
  
    Open sales orders 
    Total number of open Sales orders created within the selected period. 
   
      
          Summary  
      

  
  
    Number of items 
    The total number of Sales order items created within the selected period. 
   
      
          Summary  
          End to end process  
          Event analysis  
          Customers  
      

  
  
    Total item value 
    The total value of the Sales order items created within the selected period. 
   
      
          Summary  
          End to end process  
          Event analysis  
          Customers  
      

  
  
    Automation rate 
    The percentage of automated events in the Order-to-Cash process from end-to-end. 
   
      
          End to end process  
          Event analysis  
          Automation potential  
      

  
  
    Variants 
     The number of various process paths different sales order items have taken from end-to-end.  A variant is a specific path through the process, a set of activities that was taken in a specific order. Usually, several sales order items have followed the same variant.  
     End-to-end process  
  
  
    Avg. throughput time end to end 
    The average throughput time for the end-to-end process, from creating a sales order to the actual payment for the related invoice. Note: The throughput time is calculated only if both dates are available and occurred in the right order. 
   
      
          End-to-end process  
          Event analysis  
      

  
  
    Avg. item value 
    The average value of sales orders created within the selected period. 
     End-to-end process  
  
  
    Avg. throughput time sales order item creation to create accounting document 
    The average throughput time from creating the sales order item to the actual creation of the accounting document for sales orders created within the selected period. Note: The throughput time is calculated only if both dates are available and occurred in the right order. 
     End-to-end process  
  
  
    Avg. throughput time SO item creation to post goods issue 
    The average throughput time from creating the sales order item to the actual post of the goods for sales orders created within the selected period. Note: The throughput time is calculated only if both dates are available and occurred in the right order. 
     End-to-end process  
  
  
    Avg. throughput time SO item creation to receive proof of delivery 
    The average throughput time from creating the sales order item to the actual delivery of the goods for sales orders created within the selected period. Note: The throughput time is calculated only if both dates are available and occurred in the right order. 
     End-to-end process  
  
  
    Average throughput time 
    The average throughput time between the activities. 
     Event analysis  
  
  
    Avg. event throughput time 
    The average event throughput time for sales order item events. 
     Event analysis  
  
  
    Blocks set 
    The total number of block (set) events on sales order items. 
     Event analysis  
  
  
    Changes 
    The total number of change events on sales order items. 
     Event analysis  
  
  
    Main events 
    The total number of main events on sales order items. 
     Event analysis  
  
  
    Number of transitions 
    The number of transitions between the activities. 
     Event analysis  
  
  
    Late delivery rate 
    The percentage of sales order items of which at least a part was expected to be delivered after the requested delivery date within the selected period. 
     Customers  
  
  
    Number of customers 
    The number of customers that were involved in sales order items within the selected period. 
     Customers  
  
 

:::note
Metrics in the **Order-to-Cash** app template never take Sales order items with missing data into account when the metric is calculated. For example, if a Sales order item does not have a value for the selected category and the metric calculates the average over this category, the Sales order item is not taken into account.
:::

## Timestamps

**Throughput time** is the duration between the event end timestamps of two events that follow each other. In this case, waiting time and idle time are also calculated. **Processing time** is the time actually spent on the event. In this case, waiting time and idle time are not taken into account.