# Alerts troubleshooting

> For offline installations, if system emails are not sent and you encounter the error **SslHandshakeException**, make sure that both port `80` and port `587` are opened for the machine ([single node](https://docs.uipath.com/automation-suite/automation-suite/2023.10/installation-guide/single-node-configuring-the-machines) | [multi-node](https://docs.uipath.com/automation-suite/automation-suite/2023.10/installation-guide/multi-node-configuring-the-machines)).

## System emails are not sent - SslHandshakeException

For offline installations, if system emails are not sent and you encounter the error **SslHandshakeException**, make sure that both port `80` and port `587` are opened for the machine ([single node](https://docs.uipath.com/automation-suite/automation-suite/2023.10/installation-guide/single-node-configuring-the-machines) | [multi-node](https://docs.uipath.com/automation-suite/automation-suite/2023.10/installation-guide/multi-node-configuring-the-machines)).

## Not receiving alerts for groups with SAML provisioning rule

**Problem:** Users do not receive configured alerts either in the user interface or via email when those alerts are configured for user groups with a SAML provisioning rule.

**Solution:** To resolve this issue, you can add affected users to the Administrators local group which allows them to receive alerts.
:::warning
Adding users to the Administrators group grants them with elevated privileges. Endeavor to understand the implications of these privileges. Ensure users are conferred administrator rights responsibly, maintaining a balance between the need for alerts access and preserving system security.
:::