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UiPath Marketplace

UiPath Marketplace Guide

Marketplace Customers FAQ

Content & Security

1. What is a Custom Activity?

  • This is a .NET library that you can install and drag and drop into your workflow in UiPath Studio.

2. How are paid listings reviewed?

  • They undergo a series of content, security and functionality checks as part of the Marketplace Security Certification process. All paid listings have the highest level of Security Certification - Gold Badge. Please refer to this article for more details.

3. Can I trust third-party vendors?

  • Each listing that is submitted on UiPath Marketplace undergoes a series of security checks that altogether comprise Marketplace Security Certification. Please click on the badge of the listing to see the particular checks specified.

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If you prefer using content from certain vendor types, make use of the Provider filtering on the left-side menu.

Support

1. How are listings supported?

  • Vendors are responsible for providing support to you if you have an active subscription for a paid listing.

2. How can I contact the vendor for support?

  • The contact details and SLAs are indicated on each listing page in the Support section. Please follow them to get the entitled support.

3. Do I need to pay for updates?

  • No, they are included in your subscription.

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The vendor is not obliged to provide updates on a regular basis or to develop new functionalities. Support is limited to making sure the package works as intended.

4. How do I request support from vendors?

  • Vendors need to provide a contact address to which the inquiries are directed. If vendors do not respond to the inquiries within the indicated SLAs, we can terminate their agreement.

Subscription & Billing

1. How do I set up a billing profile?

2. Can I test the listing before buying it?

  • Yes, there is a free 30-day trial subscription you can initiate for yourself. After this period ends, you need to purchase the subscription in order to continue using the listing. To start the trial, please navigate to the listing page. The Start Trial button is in the top right.

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  • Start Trial button is available to all registered Marketplace users.
  • Trial is generated for your user account, not for the whole organization
  • Support is not provided during the trial period.

3. How can I buy a listing?

  • If the listing is/was on a trial period, please go to the Subscriptions tab in your Marketplace profile >> choose the listing >> Buy Now.
  • If you want to purchase a listing without having a trial period first, please go to Marketplace >>open the Listing page >> Buy Now.

4. Will my subscription renew automatically?

  • The subscription is set to automatic renewal at the end of the subscription period for successive renewal terms. You can turn off Auto-Renewal at any time so that your subscription will expire at the end of the current billing period.

5. Where can I see all my purchases?

  • Please go to the Subscriptions tab >> Paid >> Active in your profile.

6. What billing plans are supported?

  • In the beginning, Marketplace supports a yearly auto-renewable subscription with a fixed price per organization (unlimited users).

7. What is included in the subscription price?

  • The price includes access to the automation package and support for the package throughout the subscription period.

8. What payment methods are supported?

  • For now, only credit card payments are supported. We are working on adding bank transfers as well.

9. What happens if the listing price is changed?

  • You will be notified about the price change. Then, the new price will apply to you starting with the next billing cycle.

10. What happens if the listing is withdrawn from Marketplace?

  • According to Marketplace Agreement, you are entitled to support until the end of the current billing cycle. Please go to the View Subscription Details page to read more.

Installation

1. How do I install a purchased listing?

  • Log in to your Marketplace account, go to the Subscriptions tab >> Paid >> click the Subscription ID link or go to the three-dotted menu and press View Subscriptions Details.
    On the Subscription Details page, you can download the latest version of the listing.

2. Will I be able to use the listings if I have a hybrid or on-premises installation?

  • Yes

3. How do I get my license key and install it?

  • Log in to your Marketplace account, go to the Subscriptions tab >> Paid >> click the Subscription ID link or go to the three-dotted menu and press View Subscriptions Details.

On the Subscription Details page, you can download the license file.

  • In order to use the license file, you need to go to Studio. Then, in a project where you want to use the purchased listing, create a folder called license and copy the license file there.

4. My license key is not working. What can I do?

  • Please contact support using the following Contact Us form.

Cancellation & Refund

1. How do I cancel my subscription?

  • Please go to the Subscriptions tab in your profile >> Paid >> Active >> three-dotted menu >> View Subscription Details >> Set Auto Renewal to Off.

2. What is your cancellation policy?

  • You can turn off Auto-Renewal for your subscription at any time. This way, it will expire at the end of a then-current billing period.

3. Can I cancel my subscription even after an invoice was already generated?

  • Yes

4. Can I get a refund for the subscription renewal?

  • We only offer refunds for the first 14 days at the start of your initial contract with the vendor.

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Under the applicable laws or under your licensing agreement with the Vendor, you may be entitled to additional remedies after the initial 14-day refund period, which you must claim directly from the Vendor.

5. How do I request a refund of my Marketplace purchase?

  • The refund option is available for 14 days starting the date of purchase, as per the UiPath Marketplace Agreement.
  • You can request a refund of your purchase using the following steps:
    • Go to our Contact Us page (make sure you are signed in with the account used for the purchase)
    • Fill in the form and choose the Request refund option from the What feature is this related to drop-down menu?
    • Provide the Subscription ID available in your Paid subscriptions section.

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Marketplace Support can request additional information once the refund request is received.
We will inform you once the refund has been processed.

Updated about a month ago


Marketplace Customers FAQ


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