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Overview

Amazon Connect is Amazon's service for Interactive Voice Response (IVR) in the contact center. Amazon Connect has a single UI across both voice and chat for contact routing, queuing, analytics and management.

The Amazon Connect activities give you the ability to initiate an outgoing phone call.

If you're ready to start using the Amazon Connect activities, see the Get Started section below. To learn more about the package, keep reading to see How it works and the Technical References.

How it works

To enable the outbound automation between UiPath and Amazon Connect, the Amazon Connect activities establish an authenticated connection to your AWS resources via the Amazon Connect Scope activity.

After your connection is established, you can add the other Amazon Connect activities to create new automation projects, or add them to existing projects.

How does it connect?

This is where we need your help.

To establish an authenticated connection, the Amazon Connect activities need authorization from the AWS Identity and Access Management (IAM) service.

To enable AWS IAM authorization, you create or use an existing IAM user and generate access keys (Access Key Id and Secret Access Key). When creating your IAM user, you assign the policies and permissions that specify the resources your Robot can access (e.g., AmazonConnectFullAccess).

After creating your IAM user and assigning your policies, you enter the Access Key Id and Secret Access Key in the Amazon Connect Scope activity. When you run your automation project, the keys are used to sign the API requests being made by each of the activities.

Get Started

Before you build your first project, complete the steps in the Setup guide.

After you complete the setup steps, see the Quickstart guide. These guides provide step-by-step instructions to help you create working samples of the different activities so that you can verify the connection to your registered app and get familiar with the input/output properties.

To learn more about the Amazon Connect activities (including example property inputs/outputs), see the Activities page for a complete activity list and links to the activity detail pages.

Updated 2 months ago



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