UiPath Integrations

The UiPath Integrations Guide

Welcome to the UiPath Integrations guide. You will find comprehensive guides and documentation to help you start working with UiPath Integrations, as well as support if you get stuck.

In order to download the solutions mentioned here please visit the official UiPath Go! Marketplace here.

*Note that only integrations built in-house at UiPath are detailed below. For a complete list of UiPath's technology partners, see here.

Update ServiceNow Record

The Update ServiceNow Record activity uses the the ServiceNow Table - PATCH API to update a specific record (sys_id).

After updating the record, the activity outputs the status of the request (success/failure information) in a ResponseStatus object (ServiceNowStatus) that you can use in subsequent activities (e.g., conditional logic).

Best Practice

This activities package provides three different methods to update a record: Update ServiceNow Record, Upsert Records), or Insert ImportSet Records.

The Update ServiceNow Record and Upsert Records activities use REST APIs to write directly to a production table. The Insert ImportSet Records activity uses the REST Import Set API to write to an import set table from which the data gets transformed into the target production table.

To avoid updating records directly in production tables, it's recommended that you use the Insert ImportSet Records activity to update a new record.

For detailed information, including troubleshooting import set performance, see import sets in the ServiceNow documentation.

To learn more about using import sets, see Web Service Import Set and Importing Data into ServiceNow in the ServiceNow documentation.

How it works

The following steps and message sequence diagram is an example of how the activity works from design time (i.e., the activity dependencies and input/output properties) to run time.

  1. Complete the Setup steps.
  2. Add the ServiceNow Scope activity to your project.
  3. Add the Update ServiceNow Record activity inside the ServiceNow Scope activity.
  4. Click the Configure button inside the Update ServiceNow Record activity (this opens the Object Wizard).
  5. Select the Object that you want to update and enter, at a minimum, the sys_id of the record.
  6. Create and enter a ResponseStatus variable for the Output property.
    • Your input property values are sent to the Table - PATCH API.
    • The API returns the ResponseStatus value to your output property variable.

Configure

To enter your Update ServiceNow Record property values, you must use the Object Wizard by clicking the Configure button.

To learn more about the Object Wizard, see the Business Activity Frameworks page.

Properties

The values for the following properties are specified when adding this activity to your project in UiPath Studio.

Common

DisplayName

The display name of the activity.

Attributes
Details

Type

String

Required

Yes

Default value

Get ServiceNow Record

Allowed values

Enter a String or String variable.

Notes

N/A


Advanced

AdditionalFields

A DataRow that includes the columns and values that you want to update.

Attributes
Details

Type

String

Required

No

Default value

Empty

Allowed values

Enter a String variable.

Notes

  • The column names must match the names as they appear in the ServiceNow database table for the selected object type.

Object wizard

sys_id

The id of the ServiceNow record that you want to update.

Attributes
Details

Type

String

Required

Yes

Default value

Empty

Allowed values

Enter a String or String variable.

Notes

  • To get the sys_id value, you can follow one of the methods shown in the ServiceNow unique record identifier (sys_id) documentation or right-click on the record in the ServiceNow UI and select the Copy sys_id option in the pop-out menu (see example below).

Misc

Private

If selected, the values of variables and arguments are no longer logged at Verbose level.

Attributes
Details

Type

Checkbox

Required

No

Default value

Not Selected

Allowed values

Selected or Not Selected

Notes

N/A


Output

ServiceNowStatus

The status of the request (success/failure information).

Attributes
Details

Type

ResponseStatus

Required

No (required if you want to use the output data in subsequent activities)

Default value

Empty

Allowed values

Enter a ResponseStatus variable.

UiPath.BAF.Models.ResponseStatus

Notes

  • The ResponseStatus object includes three properties that you can use in other activities.
    • Success - Boolean - Specifies whether the API request was successful.
    • ErrorCode - String - The response error if the API request is unsuccessful (Success=False).
    • Message - String - The error message.
  • The example image below shows some of the properties that you can return.

Example

The following image shows an example of the activity dependency relationship and input/output property values.

For step-by-step instructions and examples, see the Quickstart guide.

Updated about a month ago


Update ServiceNow Record


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