# Intercom authentication

> To create a connection, you need the following credentials:

## Prerequisites

To create a connection, you need the following credentials:

* Client ID
* Client secret

The connector uses OAuth 2.0 authentication. To learn how to retrieve credentials, refer to the Intercom [Setting up OAuth](https://developers.intercom.com/docs/build-an-integration/learn-more/authentication/setting-up-oauth/) documentation.

## Add the Intercom connection

1. Select Integration Service from the left rail.
2. From the **Connectors** list, select Intercom. You can also use the search bar to find the connector.
3. Select the **Connect to Intercom** button.
4. Enter the required credentials and select **Connect**.
5. Next, you'll be prompted to log in to your Intercom account using your email and password.
6. After login, you must grant the Intercom connector access to your Intercom data. Refer to the **Permissions** section for details.

## Permissions

The connector requires the following permissions:

* People - View and manage users and leads
* Companies - View and manage companies
* Conversations - View and update Inbox conversations
* Messages - View messages, campaigns and message insights
* Teams and teammates - View teams and teammates and set away status
* Intercom app capabilities - Access and receive data in Intercom apps
* Tags - View and manage people, company and conversation tags
* People activity - View and create people activity and events
* Workspace counts - View numerical counts of your workspace data
* Data attributes - Manage your customer and company attributes
* Tickets - View Manage tickets
* AI Content - View Manage AI Content.