# About the Amazon Connect connector

> Amazon Connect is an omnichannel contact center as a service (CCaaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement including voice interactions at any scale.

Amazon Connect is an omnichannel contact center as a service (CCaaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement including voice interactions at any scale.

## Authentication

Before automating processes, you need to establish a connection with your Amazon Connect instance. Step-by-step instructions are available in the Amazon Connect [authentication](https://docs.uipath.com/integration-service/automation-suite/2.2510/user-guide/uipath-amazon-connect-authentication) page.

## Events

The Amazon Connect connector does not currently support events.

## Activity package

You can use the connection to enable the Amazon Connect [activities](https://docs.uipath.com/integration-service/automation-cloud/latest/user-guide/uipath-amazon-connect-about) in UiPath® Studio to build automations that interact with your Amazon Connect data.