# About the Sugar Serve connector

> Sugar Serve offers automation of customer support processes and puts everything agents need to work a support case right at
their fingertips, in an integrated and optimized console experience.

Sugar Serve offers automation of customer support processes and puts everything agents need to work a support case right at
their fingertips, in an integrated and optimized console experience.

:::note
This connector is built by UiPath and receives official support selectively. The connector supports a limited set of commonly used APIs for the target application and may cover most typical use cases. Also, they are retained in a stable state until the requirements for a new version release are met. [Learn more](https://docs.uipath.com/integration-service/automation-cloud/latest/user-guide/connectors#connectors-with-selective-support)
:::

## Authentication

Find out more about how to create a connection with your Sugar Serve instance from the [Sugar Serve authentication](https://docs.uipath.com/integration-service/automation-cloud/latest/user-guide/uipath-sugar-serve-authentication#sugar-serve-authentication) page.

## Events

The Sugar Serve connector supports events via polling. More information about the events supported for the Sugar Serve connector
is available in the [Sugar Serve events](https://docs.uipath.com/integration-service/automation-cloud/latest/user-guide/uipath-sugar-serve-events#sugar-serve-events) page.

## Activity package

You can use the connection to enable the [Sugar Serve activities](https://docs.uipath.com/activities/docs/uipath-sugar-serve-activities) in UiPath Studio and build automations that interact with your Sugar Serve data. These activities allow you to execute create,
read, update, and delete operations on your Sugar Serve objects.

## Provider documentation

Find out more information about the Sugar API from the [SugarCRM support platform](https://support.sugarcrm.com/Documentation/?docVersion=11.2&docEdition=Serve).