# About UiPath Resolve

> UiPath Resolve, an agentic contact center solution in Automation Cloud that handles customer contacts over voice and chat and completes the related work in your back-end systems.

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UiPath Resolve is in Public Preview. The documentation might change between now and general availability.
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## What UiPath Resolve does

A UiPath Resolve agent:

- Answers customer questions from your organization's knowledge.
- Completes requests in your back-end systems, such as billing, ticketing, and customer relationship management (CRM), through UiPath automations, connectors, and APIs.
- Serves customers over voice and chat, through a phone number or a widget on your website.